Train services have returned to normal after passengers in York and North Yorkshire faced widespread delays and disruption due to damage to overhead wires.
The dewirement occurred on Tuesday, November 10, affecting the LNER route at Northallerton station, with a loss of power to the overhead line equipment.
This resulted in significant disruption throughout the day with customers advised not to travel.
A spokesperson for LNER said: "We'd like to thank customers for their patience and understanding and are sincerely sorry for the disruption and inconvenience caused to your journey."
Network Rail teams worked overnight to repair the damage.
Some early morning trains today, Wednesday, November 11, were altered due to train and crew displacement.
Normal service has since resumed and all lines are now open, allowing services to operate as planned.
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Passengers who chose not to travel on the day of the disruption are entitled to a full refund or can use their tickets on any LNER service the following day.
LNER recommends that customers make a new seat reservation before travelling.
Those who travelled and arrived 30 minutes or more late may be eligible for compensation through LNER’s Delay Repay scheme.
Customers who booked directly with LNER and opted into One Click Delay Repay will receive an email confirming their compensation entitlement within 48 hours.
Those who did not receive an email, did not opt in, or purchased tickets through another retailer are advised to submit a claim using LNER’s Delay Repay claim form.
Refunds for unused tickets can be processed through the original point of purchase.
Tickets bought via the LNER website or app can be refunded through the customer’s LNER account.
Passengers who purchased tickets from another retailer should contact the original seller for a refund.
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