Halifax users have reported issues with the bank this morning (June 23).
Bank account holders have said they have struggled to use the app and online banking.
Issues started at around 8.30am with users complaining that they couldn't get the app to load or their login to work, according to DownDetector.
Is Halifax down? Login and app not working
Problems were recorded by Halifax users across the UK on Downdetector, including in Birmingham, London and Bristol.
Of the problems reported, 69% relate to problems with the Halifax app while 12% reported problems with login.
A further 13% of problems were linked to mobile banking.
One person on DownDetector said: “Halifax down AGAIN. This is beyond a joke now.”
Another commented: “Can’t log on again, 2nd time in just over 2 weeks this has happened now”.
Halifax issues update to users as app goes down
When logging in, users are unable to access their accounts.
A notice shared on the Halifax app says “You’ve been logged out
“Sorry, a technical error has occurred.
“Please return to login and try again.”
What is Downdetector?
Downdetector is an online website that allows users of popular services, including X, Instagram, Facebook, Virgin Media and more, to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services, including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
These reports are then validated and analysed in real-time.
An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Are you having issues with Halifax? Tell us in the comments below.
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