EAST Riding of Yorkshire Council is expanding its use of social media to engage with residents and support the services it delivers.
The council already uses Facebook and Twitter to engage with residents, providing real-time information, updates on council services and changes and details of events and activities.
Leader of East Riding of Yorkshire Council, Councillor Stephen Parnaby, said: “By enabling contact this way, the council can reduce the cost of enquiries and offer more flexibility and convenience for customers at times and a place to suit them. It also frees-up valuable time allowing customer service advisors to focus on complex cases where support is most needed.”
Over the past six months, the council has seen a growth in the number of questions posed by residents about council services through social media about subjects such as potholes and areas affected by flooding.
For information and updates, residents can follow the council on Twitter@East_Riding and like the authority’s Facebook page at facebook.com/EastRidingCouncil or subscribe to its YouTube channel youtube.com/user/eastridingyorkshire/feed