I AM an 86-year-old woman. I caught the bus, First No 10, in Stamford Bridge Square. It set off very fast with a jerk, which sent me and my full shopping trolley rushing down the bus with no time to reach a seat.
A man grabbed my trolley and I fell on to a seat, luckily unharmed, but shaken and upset. I complained to the driver on getting out at the terminus in Roman Avenue South, who replied: “Are you getting off this bus or what?” No apology whatsoever.
My sons have tried to get in touch with First Bus at Leeds with no reply to emails. I think this is disgraceful. I could have been hurt if I had fallen.
Irene Gilpin, High Catton Road, Stamford Bridge, York.
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