I AM glad that Paul Gardner, the owner of Russells Restaurant in Coppergate, York, has found a way of enhancing service to customers by introducing some new technology in the form of an interactive menu (February 22).
I wish he could have done something to improve the level of service I experienced there at lunchtime recently. I called in to Russells personally to book a table by the window for myself and five family members, one of whom is a wheelchair-user.
However, when we arrived for lunch, the tables were all occupied because staff had "forgotten to look in the diary". Being an insulin-dependent diabetic myself, I needed to eat without delay; Russells did not have any tables with wheelchair access and so we had no alternative but to make an unseemly dash across town to Gert & Henry's (Jubbergate) where the staff were kindness itself and fortunately were able to accommodate us quickly.
Computer wizardry has its benefits, Mr Gardner, but a bit of old fashioned attention to detail on this occasion was all that was needed.
P Hutchinson, Juniper Close,
New Earswick, York.
Updated: 10:15 Saturday, February 24, 2001
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