MITREFINCH, the York-based provider of time and attendance software solutions, has launched a new support website to offer users 24-hour access to its help desk.
The firm, based in Mitrefinch House, on the Green Lane Trading Estate, Clifton Moor, allocates clients a user identification and password to access the new SupportCenter, giving them access to their own information and past history.
The access is on two levels - Silver, offering also an email facility, and Gold, which offers more comprehensive technical information. A dedicated member of Mitrefinch's helpdesk team is assigned to each logged call between 8am and 6pm, with calls logged outside normal working hours regarded as priority.
Kate Seago, helpdesk manager at Mitrefinch, said: "The new online support facility has received an extremely positive response from customers."
Updated: 09:24 Tuesday, August 27, 2002
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