A NATIONAL rail control centre has been opened in York.
GNER's new £260,000 facility was opened on Friday by the chairman of the Strategic Rail Authority, Richard Bowker, to inform and assist passengers when services on the East Coast Main Line are disrupted.
The new 24-hour control centre has state-of-the-art technology and can track the position of all GNER's 122 daily services across its 920-mile route at any time and provides a direct link to almost 1,000 drivers and on-train staff.
GNER's chief executive, Christopher Garnett, said: "Unfortunately, train services can be disrupted for all sorts of reasons, including bad weather, overhead line power problems, suicides and train failures. GNER, Network Rail and other train operators are working hard to reduce delays.
"But when they do happen it is crucial that we minimise the impact on passengers, give quick and accurate information and provide every possible assistance."
The centre brings together control staff with resource management centre and service disruption teams, with more than 30 specialists at the centre to minimise delays and give help to passengers.
Updated: 09:36 Thursday, February 27, 2003
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereComments are closed on this article