I WOULD like to say a huge thank you to the amazing staff in the cafe at Marks & Spencer Vangarde shopping complex for coming to my aid after I managed to spill a whole cup of hot coffee down the front of me.

As I was dressed in white with an afternoon of shopping still to complete, this was not a good look.

Swiftly, the manageress, Clare, took control and gave me back my dignity. Firstly by ordering me a fresh coffee and then by appearing minutes later with a brand new top from the ladies department for me to change into.

All this help and she would not let me pay a penny towards the coffee or the new top.

Thank you Clare and M&S for sorting me out and letting me get on with my day.

What a star.

Elaine Nash, Ryburn Close, Clifton Moor, York