Woman’s kitchen dispute taken up by BBC TV programme
Updated 6:31pm Tuesday 22nd April 2014 in News
A new kitchen led to a York woman having a starring role on BBC television and a two-year dispute.
In 2012, Shirley Hughes, 63, spent her redundancy money on achieving her lifelong dream of a new kitchen for her house in Barkston Avenue, Chapelfields.
But the workmanship was so poor, and she got no satisfaction from the company that installed it. She started a Facebook page chronicling her problems, other people with similar problems with the same company joined in and after two years, their problems were taken up by the BBC consumer watchdog programme Don't Get Done, Get Dom.
Shirley told her story on camera, showed the BBC round her kitchen, and was filmed speaking to the top man of kitchen fitting company Mark Two which installed it. Since it was screened, she has been getting compliments on her performance.
"At least we managed to get it done in one day," she said. "I was absolutely exhausted. It was quite a long day, but I enjoyed it. And then it was three of us round the table."
The round table discussion with the show's producer and other unhappy kitchen buyers was filmed near Coventry.
"It was in a rather wonderful cafe - it was absolutely beautiful. Dom is a really, really nice bloke. You got the feeling that he was talking with you because he was interested in sorting out your issues, not because he was interested in getting a programme together."
Then she had to keep silent about the programme until the BBC gave the go-ahead to reveal her imminent television appearance.
Since the filming last November, her kitchen has been repaired so that it is of a good standard and she has received compensation.
"But because of how I was treated, it has left such a sour taste in my mouth, " she said. "It has really destroyed my enjoyment of my new kitchen."
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