Family left without heating for three weeks

York Press: Julia Potter, with her children Reece, aged four, and Lily, seven, who have been living without  central heating and hot water at their home in Slessor Road, Acomb Julia Potter, with her children Reece, aged four, and Lily, seven, who have been living without central heating and hot water at their home in Slessor Road, Acomb

A SINGLE mum with two small children says she has been left with no heating or hot water for more than three weeks after the heating system in her housing association home broke down.

Julia Potter, who lives in Slessor Road, Acomb, says she and her two young children have had to camp out in the living room to keep warm after the heating and hot water system broke down on Friday, February 7.

She said that three weeks after the fault first emerged Julia and her children, Reece, four, and Lily, seven, were still struggling in a cold house, and relying on the generosity of friends for showers and baths.

The children even had to stay away from school said Julia, 40, as she struggled to get them up, bathed, and ready for school in a freezing cold house.

Although landlords Home Housing have given Julia two electric heaters to help keep the house warm, she is angry it has taken more than three weeks to restore central heating and hot water to the three bedroom house. But the company claims she has not kept an appointment and has not answered their calls.

Julia said: “I went back home on Saturday, but before that a friend took us in because the house was just too cold.

“I have an ear infection and we are all full of cold, coughing and spluttering.

“It’s the hot water I can’t cope without because I can’t get the children washed.”

Housing association workers came out soon after the heating broke down, and found they needed to order a new part for the system.

Rosemary Du Rose, the company’s executive director of customer service, said: “We attended Mrs Potter’s home on Saturday to repair her boiler but when our two contractors arrived she wasn’t there despite us giving her a firm appointment time.

“We’ve repeatedly called her to re-arrange an appointment but we find Mrs Potter, who has an ongoing tenancy issue, often doesn’t answer or return our calls.”

The company now has another date set for the repairs, she said, and they hope Mrs Potter will keep the appointment to allow contractors to fix the heating.

Comments (7)

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10:11am Tue 25 Feb 14

CHISSY1 says...

Any response Mrs Potter?
Any response Mrs Potter? CHISSY1
  • Score: 7

10:30am Tue 25 Feb 14

Ousetunes says...

This isn't news!

I rent my home and the boiler is always breaking down. What did I do? Initially I borrowed a heater from a friend and then when it broke down again I decided to buy a couple of electric heaters (the fire in the lounge is electric and we have an electric shower).

No song or dance, no 'poor us' (I have two young daughters). Difference is, I did something about it myself instead of relying on others.

The boiler fella's back at our house this morning. Hope he mends it but if not, I shan't be running to the press.
This isn't news! I rent my home and the boiler is always breaking down. What did I do? Initially I borrowed a heater from a friend and then when it broke down again I decided to buy a couple of electric heaters (the fire in the lounge is electric and we have an electric shower). No song or dance, no 'poor us' (I have two young daughters). Difference is, I did something about it myself instead of relying on others. The boiler fella's back at our house this morning. Hope he mends it but if not, I shan't be running to the press. Ousetunes
  • Score: 40

12:49pm Tue 25 Feb 14

electricwarrior says...

The children would have been better off at school keeping warm.
The children would have been better off at school keeping warm. electricwarrior
  • Score: 26

6:42pm Tue 25 Feb 14

inthesticks says...

Look, I`m always on the side of those who need help and against social injustice but why weren`t you home when they said they would come and fix the boiler?
Don`t put your kids pictures in the paper if you can`t even be bothered to stay home for the workmen.
Pathetic.
Look, I`m always on the side of those who need help and against social injustice but why weren`t you home when they said they would come and fix the boiler? Don`t put your kids pictures in the paper if you can`t even be bothered to stay home for the workmen. Pathetic. inthesticks
  • Score: 12

6:43pm Tue 25 Feb 14

Johnners792 says...

Instead of running to the Press you should keep your appointments, no sympathy here. And that lad's in a a short sleeved shirt...
Instead of running to the Press you should keep your appointments, no sympathy here. And that lad's in a a short sleeved shirt... Johnners792
  • Score: 11

7:19pm Tue 25 Feb 14

SserPehT66 says...

This story is ridiculous any mother with any sense would send her children to a school which is heated and instead of putting her son in a short sleeved top put him in a school sweatshirt or jumper. Also if she couldn't get the children up for school how did she manage to go out when they called to repair her heating? Pathetic!
This story is ridiculous any mother with any sense would send her children to a school which is heated and instead of putting her son in a short sleeved top put him in a school sweatshirt or jumper. Also if she couldn't get the children up for school how did she manage to go out when they called to repair her heating? Pathetic! SserPehT66
  • Score: 8

7:37pm Tue 25 Feb 14

Digeorge says...

I have to say I was brought up in a house that had no heating at all. I even went to a boarding school that had no heating at all. No more than one bath a week at the school.

However, you could wrap up warm by putting extra clothes on including vests, fleeces and whatever.

The children should have been at school and could have had a hot dinner at school and would have been in a warmer environment.

Kind of no sympathy when you haven't returned the calls.
I have to say I was brought up in a house that had no heating at all. I even went to a boarding school that had no heating at all. No more than one bath a week at the school. However, you could wrap up warm by putting extra clothes on including vests, fleeces and whatever. The children should have been at school and could have had a hot dinner at school and would have been in a warmer environment. Kind of no sympathy when you haven't returned the calls. Digeorge
  • Score: 10

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