Inspectors say failings must be addressed at Birchlands Care Home in Moor Lane, Haxby

York Press: Birchlands Care Home, in Moor Lane, Haxby Birchlands Care Home, in Moor Lane, Haxby

A CARE home in York has been ordered to make urgent improvements after a damning inspection report.

Inspectors on an unannounced visit to Birchlands Care Home in Moor Lane, Haxby, found it was failing to meet national standards or to protect residents’ welfare and safety.

The Care Quality Commission (CQC) has now issued a formal warning to Mimosa Healthcare (No 4) Ltd, the home’s registered provider, giving the firm until January 15 to improve.

If it fails, it could face sanctions from the CQC, possibly including restrictions on services, suspensions or cancellation of services, fines, cautions or prosecution.

Malcolm Bower-Brown, CQC’s director in the North, said: “If we find that the provider is not making the required progress we won’t hesitate to use our legal powers to ensure residents are receiving the service they are entitled to expect.”When Inspectors visited last month, they found Birchlands was:

• Not taking adequate steps to ensure individual care needs were met, and was failing to plan and deliver care and treatment in a way that protected residents’ safety and welfare.

• People were not receiving appropriate care to help pressure sores heal and advice from visiting professionals was not always followed.

Residents told inspectors they were treated with dignity and encouraged to choose how they spent their time, and said they felt safe and could raise concerns with staff.

But the report said records showed “medication was not ordered, recorded, administered or audited properly, which meant people did not always receive their medication safely”.

Residents said they liked the staff, but some were concerned about whether there were enough on duty. The report said: “We spoke to staff who told us that the low staff numbers were impacting on morale and client welfare. Other professionals also raised concern about the home using lots of agency staff and they felt that client care was being compromised.”

Mimosa said in a statement: “The home operates robust systems to ensure the quality of our care provision not only complies but exceeds national standards.

“Therefore we are sorry that in some recent cases this appears to have fallen below that expectation.

“We are working closely with the CQC to address the root causes of the concerns found by the CQC and to ensure that such issues do not arise again.”

The firm said it was “disappointed” the inspection found some pressure sores treatment fell below standards and said residents’ welfare and well-being were staff and managers’ paramount priority.

Kathy Clark, City of York Council’s assistant director of assessment and safeguarding, said it worked with the CQC to ensure homes provided quality care and would support Birchlands to improve.

She said: “As a consequence of the warning notice, City of York Council will increase the frequency of monitoring at this care home. We take any concerns that care home residents and their families report very seriously.”

Comments (7)

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10:30am Thu 13 Dec 12

Pete the Brickie says...

I always find it frustrating that the CQC trumpet an inspection like this from the rooftops, which basically found very little actually wrong and nobody in real actual danger. Then completely fails to protect vulnerable people in other well publicised cases where real abuse was actually happening and reported to them on numerous occasions.

At least the no doubt totally ineffectual Kathy Clark from the council with the enormous salary and long job title got the situation in perspective for once.
I always find it frustrating that the CQC trumpet an inspection like this from the rooftops, which basically found very little actually wrong and nobody in real actual danger. Then completely fails to protect vulnerable people in other well publicised cases where real abuse was actually happening and reported to them on numerous occasions. At least the no doubt totally ineffectual Kathy Clark from the council with the enormous salary and long job title got the situation in perspective for once. Pete the Brickie
  • Score: 0

12:14pm Thu 13 Dec 12

wildthing666 says...

Most inspections are announced before the time they are done, any inspection like this should be a spot check like trading standards and customs officials can do on shops to check if they are selling duty paid alcohol.

Giving places even a days warning could give then time to get things to the required standards
Most inspections are announced before the time they are done, any inspection like this should be a spot check like trading standards and customs officials can do on shops to check if they are selling duty paid alcohol. Giving places even a days warning could give then time to get things to the required standards wildthing666
  • Score: 0

8:17pm Thu 13 Dec 12

redbluelion says...

Old people can be bullied into saying the right things..if only people would look after there old folk..they are the same people who brought you into the world cared for you.did everything for you and then you betray them by putting them in an old folks home..shame on you.
Old people can be bullied into saying the right things..if only people would look after there old folk..they are the same people who brought you into the world cared for you.did everything for you and then you betray them by putting them in an old folks home..shame on you. redbluelion
  • Score: 0

10:43pm Thu 13 Dec 12

piaggio1 says...

City of York Council’s assistant director of assessment and safeguarding, ?????

no.this can,t be a job title.

and as for the enormous salary ?
no surprise there then













/
City of York Council’s assistant director of assessment and safeguarding, ????? no.this can,t be a job title. and as for the enormous salary ? no surprise there then / piaggio1
  • Score: 0

10:53pm Thu 13 Dec 12

Jam tomorrow says...

redbluelion wrote:
Old people can be bullied into saying the right things..if only people would look after there old folk..they are the same people who brought you into the world cared for you.did everything for you and then you betray them by putting them in an old folks home..shame on you.
You are years out of date Redbluelion. You won't find old ladies knitting any more nor old blokes playing dominoes.The people in care homes today cannot be told what to say. They are far too frail or disconnected to voice an opinion. If they weren't they would not be in a care home. Have you the slightest clue what the costs to the family are? Try guessing, start at 500 pounds a week plus. Keep going...
This is why inspections are so important, they are the people who are appointed to look after residents' interests and so it's important that all matters, no matter how trivial they may seem to some, are sorted out.
[quote][p][bold]redbluelion[/bold] wrote: Old people can be bullied into saying the right things..if only people would look after there old folk..they are the same people who brought you into the world cared for you.did everything for you and then you betray them by putting them in an old folks home..shame on you.[/p][/quote]You are years out of date Redbluelion. You won't find old ladies knitting any more nor old blokes playing dominoes.The people in care homes today cannot be told what to say. They are far too frail or disconnected to voice an opinion. If they weren't they would not be in a care home. Have you the slightest clue what the costs to the family are? Try guessing, start at 500 pounds a week plus. Keep going... This is why inspections are so important, they are the people who are appointed to look after residents' interests and so it's important that all matters, no matter how trivial they may seem to some, are sorted out. Jam tomorrow
  • Score: 0

11:20pm Thu 13 Dec 12

Omega Point says...

redbluelion says...
who brought you into the world cared for you.did everything for you and then you betray them by putting them in an old folks home..shame on you.”


Shame on you for such a weeping statement, castigating people. You should be ashamed
redbluelion says... who brought you into the world cared for you.did everything for you and then you betray them by putting them in an old folks home..shame on you.” Shame on you for such a weeping statement, castigating people. You should be ashamed Omega Point
  • Score: 0

1:26am Fri 14 Dec 12

GreenshawGrinder says...

redbluelion, my father spent the last three and a half months of his life in Birchlands after being diagnosed with terminal cancer. Am i qualified to have looked after him? No. Are you a doctor or a nurse? I doubt it. Sometimes it's not such a good idea to make sweeping statements!
redbluelion, my father spent the last three and a half months of his life in Birchlands after being diagnosed with terminal cancer. Am i qualified to have looked after him? No. Are you a doctor or a nurse? I doubt it. Sometimes it's not such a good idea to make sweeping statements! GreenshawGrinder
  • Score: 0

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