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Organisers apologise over Knavesmire fireworks event (From York Press)
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Organisers apologise over Gunpowder Plod fireworks event
9:00am Wednesday 7th November 2012 in News
By Richard Catton, richard.catton@thepress.co.uk
Organisers apologise over Knavesmire fireworks event
THE huge fireworks and bonfire event on Knavesmire has been described as an ‘utter fiasco’ by one of thousands of unhappy people who attended the event.
Rat Race Adventure, organisers of The Gunpowder Plod event, which included a 5K run, have apologised and agreed to donate £5000 to a local charity after visitors complained of two hour-long queues at food stalls, a delay of an hour for the start of the fireworks display and a bonfire which had burnt out before many had arrived.
Holly House, of Appleton Roebuck, was one of many people who contacted The Press today to voice their anger. She said she paid £65 for four adults and two young children but had to leave before the fireworks began - describing the night as an “amateurish fiasco”.
She said: “The Rat Race website promised a lot and in reality delivered little, except presumably huge profits for the organisers who had clearly oversold the event way beyond its capacity and facilities they had available.”
Jim Mee, founder of Rat Race Adventure Sports said: “Our priority for an event of this scale is that all visitors are kept safe at all times whilst enjoying the festivities.
"The firework display was delayed for this precise reason as members of the public had entered restricted areas and through the work of our stewards and the assistance of the Police, these areas were eventually cleared.
“We are deeply disappointed that there were delays with the run and firework display and that a number of families with young children decided to leave before the display started. As a knock on effect of the firework delay people took the opportunity to grab a bite to eat which then led to even further queuing at the catering outlets.”
He said lessons had been learned for the future and pledged £5000, the takings from children’s ticket sales, to the York-based William Rhodes Foundation as a gesture of goodwill.
Runner Helen Hutchinson, 34, of Cawood, who has run in Jane Tomlinson and other races said: “It was poorly organised and it wasn’t the event that was advertised.”
She is seeking a refund for the £20 she paid for the run and fireworks: “If you pay £20 to take part, it should be a professional, well organised event. It was a lot of money. There is no excuse for such a poorly managed event.”
Others who have contacted The Press have told of queues so long for the toilets that people gave up and relieved themselves elsewhere, a lack of ticket checks at the entrance, no stewards supervising cars as they left the parking area at the end, parking areas that were quagmires and cars having to do three-point turns surrounded by pedestrians because an access gate to Knavesmire were locked.
Editor’s Note: Our print deadlines and the hour-long delay caused by people running on to Knavesmire meant that our earlier reports of this event did not cover the criticism that has since emerged. We have now spoken to the organisers who have apologised for the problems that occurred.
Comments(61)
metsaagain
says...
9:34am Wed 7 Nov 12
razor08
says...
9:36am Wed 7 Nov 12
gibarch
says...
9:36am Wed 7 Nov 12
Shame it took them 7 hours post print deadline to get the true story.
Pete the Brickie
says...
9:51am Wed 7 Nov 12
If a massive event like this really was being delayed for the reason they quote, putting the comfort, safety and wellbeing of thousands of spectators including young children at risk, why weren't any of the people causing it arrested for public order offences?
Even AndyD
says...
9:53am Wed 7 Nov 12
razor08 wrote:Well quite. Doesn't the editor's note actually make things worse? Apologising for getting a report wrong is one thing, but admitting it was written before the event actually occurred is just taking the Michael out of readers, isn't it??
But still no apology from 'The Press' for the original story which was just a press release from Rat Race Did the reporter even go to the Knavesmire?
magic cat
says...
9:58am Wed 7 Nov 12
Kevin Turvey
says...
10:02am Wed 7 Nov 12
So between the lines what the Press Editor is saying is that we got caught out publishing a ‘story’ before the event happened!
Here’s a top tip write copy that is based on established historical fact possibly with some witness testimony and/or documentary evidence rather than just copied and pasted Press Releases from advertisers within your own paper.
Incidents like this remove any integrity that the press had left and does lead people to think there are conflicts of interest and you don’t have to admit very embarrassingly afterwards for the school boy error.
Shoddy/poor/incorrec
t/inaccurate so called journalism, an editor’s career is now destroyed.
It should be!
kelly80
says...
10:10am Wed 7 Nov 12
11 food/drink outlets for 10k tickets sold, thats 1k people queuing per stand on average, no wonder there was endless queues!
My apology email stated that the queues started at the food stands after the delay on the fireworks....absolut
e b###ocks, we were queuing at 7pm for almost an hour!
The email also states 'You were thirsty! 12 real ales were definitely enjoyed and we were keen to go for the premium offer here too. However this was a slower bar set-up than serving cans of lager or other simpler offerings' knowing you had sold 10k tickets you would think to offer a 'faster' bar set-up!
I agree that the charity donation is nice of them for the kids tickets and the offer of a half price entry to another run next year for the runners but what about all the other people that didn't enter the run or didn't take kids! Like me....
Buzz Light-year
says...
10:27am Wed 7 Nov 12
Even AndyD wrote:"Pre-news"
razor08 wrote:Well quite. Doesn't the editor's note actually make things worse? Apologising for getting a report wrong is one thing, but admitting it was written before the event actually occurred is just taking the Michael out of readers, isn't it??
But still no apology from 'The Press' for the original story which was just a press release from Rat Race Did the reporter even go to the Knavesmire?
It's the latest thing.
chunks
says...
10:27am Wed 7 Nov 12
roobarb85
says...
10:32am Wed 7 Nov 12
If I buy a new car and there's something wrong, it gets fixed at no cost to me.
If I go to a sporting event that doesn't run as the adverts described, I get my money back unless it's 'force majeur'.
Mud, inept stewarding and lack of organization are not "force majeur".
The Plod event was not fit for purpose, went wrong through no fault of my own and did not run in the way advertised.
Whilst it's very nice that RR have given some money to charity that's irrelevant. This event did not fit its advertised description, so all who paid for a ticket are entitled to a cash refund (or free entry to a subsequent event...but who in their right mind?)
TheTruthHurts
says...
10:36am Wed 7 Nov 12
Yorklies
says...
10:53am Wed 7 Nov 12
Reported by Cowboys
Nothing new there for York and the Press
WayneCarr
says...
10:54am Wed 7 Nov 12
kelly80 wrote:Yeah got to agree Kelly I'm in the same scenario as you. Queues at the food had nothing to do with the fireworks delay. 10,000 ticket sales means you have to get in fast food outlets and they should have thought of that. Doesn't the website say 'A nice big bonfire' well that wasnt delivered it was a few cinders by the time a majority of people arrived. I would have got more heat and brightness out of my chimenea!!
People were stood on the other side of the mire 'for free' they were very much in their right as it's public land. The organisers didn't like it and by all accounts were refusing to start the fireworks until they had moved.
11 food/drink outlets for 10k tickets sold, thats 1k people queuing per stand on average, no wonder there was endless queues!
My apology email stated that the queues started at the food stands after the delay on the fireworks....absolut
e b###ocks, we were queuing at 7pm for almost an hour!
The email also states 'You were thirsty! 12 real ales were definitely enjoyed and we were keen to go for the premium offer here too. However this was a slower bar set-up than serving cans of lager or other simpler offerings' knowing you had sold 10k tickets you would think to offer a 'faster' bar set-up!
I agree that the charity donation is nice of them for the kids tickets and the offer of a half price entry to another run next year for the runners but what about all the other people that didn't enter the run or didn't take kids! Like me....
This is a pretty arrogant interview which showed he does talk utter b###ocks along with a false apology. Absolute rip off event which failed to deliver on numerous counts. What a contrast to the Kaboom event. If by some fluke this is on next year I do hope people boycott it.
whitehorse
says...
11:17am Wed 7 Nov 12
Happytoliveinyork
says...
11:49am Wed 7 Nov 12
The claim the the HUGE queues for food and drink were a result of the delay are utter balderdash. The queues were MASSIVE well before the delays were announced.
They should come clean and say a) they sold too many tickets or b) they cocked up big style on the amount of food & drink concessions.
As someone not taking part in the race, having a few drinks and a bite to eat was one of the key reasons to attend. I left early, no food, no drink - utterly disappointed and would like my money back.
courier46
says...
12:10pm Wed 7 Nov 12
gerry1962
says...
12:12pm Wed 7 Nov 12
gibarch
says...
12:17pm Wed 7 Nov 12
http://www.yorkshire
post.co.uk/news/at-a
-glance/main-section
/gunpowder-treason-a
nd-flop-as-york-bonf
ire-revellers-leave-
in-droves-1-5098393
TheTruthHurts
says...
12:21pm Wed 7 Nov 12
K.vale
says...
12:28pm Wed 7 Nov 12
It was chaos at the gates, chaos at the registration tent, there were no lights to find names on the board, runners had to tramp 500yds across the knavesmire just to get to the start line, some of the"amazing pyrotechnics" on the course weren't functioning so looked very much less than amazing.
The fireworks were really good though, and some of the marshalls on the course were really friendly and encouraging.
It was a good idea for an event but I don't know that you could say overall it was a success - maybe I measure success differently to Rat Race - maybe it was very profitable and therefore, to them, a success.
Maybe they should have got the Knavesmire Harriers to clear the affected area - after all - they own the Knavesmire don't they? You'd think so by the way they were throwing their weight around and shouting aggressively at other runners to get out of their way as they lapped them.
MACCA24
says...
12:31pm Wed 7 Nov 12
gerry1962 wrote:The WillIam Rhodes Appeal is a very worthy cause to help a very poorly child!!!
Very strange charity to be donating to - as it only seems to be benefitting one family. And - I really think that Meg, or the Press, need to explain their original article as it was so unlike what was actually happening!
AngryandFrustrated
says...
12:33pm Wed 7 Nov 12
TheTruthHurts wrote:I wouldn't hold your breath! It is absolutely staggering in my view that the Editorial Team have kept silent and not held up their hands to what can only be described as farcical reporting on their part yesterday.
So the when are we to expect a half hearted apology from the press?
Their silence is even more overwhelming when you consider that in the Yorkshire Post today, their headline/take on the story is "Gunpowder, treason and flop, as York bonfire revellers leave in droves".
I am lucky enough not to have shelled out the extortionate entry fee for Monday evening, so I have no losses. If I had, I would be demanding my money back and making a complaint to Trading Standards if it was not returned. I have no problem if Rat Race want to donate to charity. I would have had a problem if the said donation was at the expense of me getting my money back.
If the Press want to try and redeem their journalistic prowess, I suggest they contact Rat Race and ask the thorny question of when those, who were left disappointed and had to leave before the fireworks began, will be receiving their money back. They should also challenge Rat Race's statement blaming all the queues and delays on the so called intruders. Then again, I suspect that the Press will want to protect their advertising revenue for next year at the expense of good, fair and balanced reporting.
MouseHouse
says...
12:33pm Wed 7 Nov 12
Given the abysmal quality of your 'reporting' I think this is a resignation matter for you.
All the evidence demonstrates that you -'pre-reported' this event, based on words provided by the organisers. You lost all objectivity, you lowered The Press journalists standards to a humiliating nadir. You are well paid, not to be a journalist but to provide leadership. That includes taking the awards for the good things, but also putting your hand up and accepting responsibility when things go wrong. Your reporting of the
Gunpowder Plod has been dreadful. Resign.
Buzz Light-year
says...
12:49pm Wed 7 Nov 12
Yep you guessed it, The Press masthead is there.
I'd say Rat Race haven't come out of this very well but The Press looks a *lot* worse.
Well and truly caught out and no mistake.
Bang to rights.
How much will the readership trust what they write in future?
Madasanibbotson
says...
12:50pm Wed 7 Nov 12
Mulberry Hall and Designer Outlet report boxing day 2012 busiest days trading for years.
WayneCarr
says...
12:51pm Wed 7 Nov 12
MACCA24 wrote:It is a worthy cause you are correct. But didn't the MD of RR say that Mrs Rhodes was a friend of the wife of one of the directors of RR? So RR do have some connections to give to this appeal. Hmmmm.
gerry1962 wrote:The WillIam Rhodes Appeal is a very worthy cause to help a very poorly child!!!
Very strange charity to be donating to - as it only seems to be benefitting one family. And - I really think that Meg, or the Press, need to explain their original article as it was so unlike what was actually happening!
roskoboskovic
says...
12:53pm Wed 7 Nov 12
Big Bad Wolf
says...
12:57pm Wed 7 Nov 12
No flies on that reporter!!
York mafia
says...
12:59pm Wed 7 Nov 12
whitehorse wrote:whitehorse given that Kaboom was the first major fire work display in York since the last Knavesmire mess up years ago, I was amazed by how little the press reported about it. But my family and I where at Kaboom and I can report we saw one of the best firework displays I have ever seen, more than enough toilets, proper lighting, food outlets, parking, loads of friendly helpful staff, great funfair. I thought using a park and ride facility was sheer genius loads of buses and cars there to get people in and out quickly and safely. Proper carpark! Defo off next year
Interestingly, I haven't seen any post event reports from Kaboom- how did that event go? Hopefully a lot better, but then I guess after such whole-hearted support of the Plod, it would be a little bit raw to say how well that event went.
MACCA24
says...
1:00pm Wed 7 Nov 12
WayneCarr wrote:Irrelevant!!
MACCA24 wrote:It is a worthy cause you are correct. But didn't the MD of RR say that Mrs Rhodes was a friend of the wife of one of the directors of RR? So RR do have some connections to give to this appeal. Hmmmm.gerry1962 wrote: Very strange charity to be donating to - as it only seems to be benefitting one family. And - I really think that Meg, or the Press, need to explain their original article as it was so unlike what was actually happening!The WillIam Rhodes Appeal is a very worthy cause to help a very poorly child!!!
WayneCarr
says...
1:02pm Wed 7 Nov 12
MACCA24 wrote:Very relevant
WayneCarr wrote:Irrelevant!!
MACCA24 wrote:It is a worthy cause you are correct. But didn't the MD of RR say that Mrs Rhodes was a friend of the wife of one of the directors of RR? So RR do have some connections to give to this appeal. Hmmmm.gerry1962 wrote: Very strange charity to be donating to - as it only seems to be benefitting one family. And - I really think that Meg, or the Press, need to explain their original article as it was so unlike what was actually happening!The WillIam Rhodes Appeal is a very worthy cause to help a very poorly child!!!
brownsoundz
says...
1:03pm Wed 7 Nov 12
think it was pims o'clock for the reporter.
xtc
says...
1:11pm Wed 7 Nov 12
Dr Brian
says...
1:27pm Wed 7 Nov 12
Remember the old saying yesterdays newspaper is today's fish and chip paper - the news in today's press is even to late to be worth reading in today's fish and chip paper LOL
mgmwilliams
says...
1:39pm Wed 7 Nov 12
YOU SHOULD BE ASHAMED!!!!
(and I want my money back)
yorkonafork
says...
1:50pm Wed 7 Nov 12
There were only around 200 people that side anyway, some security system if it was going to be that much of an issue!
Plus the main crowd were always a **** side more closer than we were anyway!
MUSHEMINSTERMAN
says...
2:12pm Wed 7 Nov 12
The Analyst
says...
2:54pm Wed 7 Nov 12
LoveMyPuppy
says...
3:32pm Wed 7 Nov 12
Opening week special (until 3rd September)£10.00
Early bird (until 10th September) £6.00
Standard (until 31st October) £8.00
Latecomer (up to 5th November) £10.00
If we assume that everyone was super organised and purchases their tickets between the 3rd and 10th of September at £6 per child then that would generate £25,500. So they haven't donated the "entire" revenue at all!
All in all the event was a mess. An hour delay for the start of the race which was supposed to be on hard ground and I ended up running over slippery grass and almost falling flat on my face, didn't bother to wait around to warm up with a cup of tea and a chocolate bar as it was quicker to walk to the car and stick the heater on and go home! Absolute sham!
LoveMyPuppy
says...
3:33pm Wed 7 Nov 12
Opening week special (until 3rd September)£10.00
Early bird (until 10th September) £6.00
Standard (until 31st October) £8.00
Latecomer (up to 5th November) £10.00
If we assume that everyone was super organised and purchases their tickets between the 3rd and 10th of September at £6 per child then that would generate £25,500. So they haven't donated the "entire" revenue at all!
All in all the event was a mess. An hour delay for the start of the race which was supposed to be on hard ground and I ended up running over slippery grass and almost falling flat on my face, didn't bother to wait around to warm up with a cup of tea and a chocolate bar as it was quicker to walk to the car and stick the heater on and go home! Absolute sham!
yorkborn66
says...
3:40pm Wed 7 Nov 12
LoveMyPuppy wrote:Good bit of maths, well said LoveMyPuppy.
I received the apology email and they stated they were donating " the entire revenue of £5000 generated from sales of kids tickets" to the William Rhodes appeal. Now I'm just guessing here but if there were 10,000 people there, 1,500 of which were doing the run, that leaves 8,500 people not doing the run. If we assume that of the 8,500, each parent took one child, that would make 4,250 children. The prices for under 16s are as follows:
Opening week special (until 3rd September)£10.00
Early bird (until 10th September) £6.00
Standard (until 31st October) £8.00
Latecomer (up to 5th November) £10.00
If we assume that everyone was super organised and purchases their tickets between the 3rd and 10th of September at £6 per child then that would generate £25,500. So they haven't donated the "entire" revenue at all!
All in all the event was a mess. An hour delay for the start of the race which was supposed to be on hard ground and I ended up running over slippery grass and almost falling flat on my face, didn't bother to wait around to warm up with a cup of tea and a chocolate bar as it was quicker to walk to the car and stick the heater on and go home! Absolute sham!
And the deception goes on!
Therightstuff
says...
4:04pm Wed 7 Nov 12
I took my family to the fireworks at the York Maze last year and was there again this year. Great fireworks, enormous bonfire, a great atmosphere and well organised. There were queues for the food but 10-15mins max, which you can't complain about.
I really feel for the families caught up in the Gunpowder plod, and just count myself lucky we chose to be at the Maze on bonfire night.
Dukeofpork
says...
4:57pm Wed 7 Nov 12
BKKYorkshireboy
says...
5:05pm Wed 7 Nov 12
Dukeofpork
says...
5:14pm Wed 7 Nov 12
BKKYorkshireboy
says...
5:19pm Wed 7 Nov 12
"I am also promoting a fitter and healthier York by encouraging greater participation in sports and active leisure and greater well being from interaction with our wonderful festivals, arts and events calendar."
meme
says...
5:25pm Wed 7 Nov 12
They are a new business who presumably hoped to make money from this but now almost certainly wont. Everyone makes mistakes and as far as i can see they are trying to make up for their mistakes and will learn from them
ok it was not the great success it was supposed to be but it was not a complete catastrophy. The fireworks were ok.....late but okay...so give them some credit
I am not paid/alinged to them in anyway!!
Turpinette
says...
5:36pm Wed 7 Nov 12
The unfortunate thing with these displays is that if the company does everything right in advance, and has a good track record, nobody knows that it's going to go wrong on the night - that includes the various departments who licence these things. It's not like they can have a dress rehearsal!
WayneCarr
says...
5:36pm Wed 7 Nov 12
http://www.holdthefr
ontpage.co.uk/2012/n
ews/york-journalists
-walk-out-amid-pay-d
ocking-claims/
Eazyspeak
says...
7:49pm Wed 7 Nov 12
jonbonce
says...
8:32pm Wed 7 Nov 12
Kelly Smunt
says...
9:05pm Wed 7 Nov 12
LoveMyPuppy
says...
10:05pm Wed 7 Nov 12
meme wrote:Actually no they are not a new business. On the apology email I received it said " Being a large and experienced event organiser, we like to think we get it right..." It also said that they have been running similar events for the past 10 years, I just don't have the time or effort to waste to quote them on that but I'm sure if you google it you will see. A link to something similar to the apology email is on their website.
Come on everyone they are at least trying to make up for the problems.
They are a new business who presumably hoped to make money from this but now almost certainly wont. Everyone makes mistakes and as far as i can see they are trying to make up for their mistakes and will learn from them
ok it was not the great success it was supposed to be but it was not a complete catastrophy. The fireworks were ok.....late but okay...so give them some credit
I am not paid/alinged to them in anyway!!
leemo1971
says...
10:37pm Wed 7 Nov 12
Amandac
says...
11:16pm Wed 7 Nov 12
We attended the gunpowder plod two adults and a toddler, all excited and looking forward to a big fire, treats and lots more.
We arrived at 6pm and struggled through queues, just to get to the children's fairground. We expected this, as the race was late to start but as the evening progressed the crowds got worse.
There were several free activities but again the queues just too much. The story teller tent was a lovely idea and lots of effort had gone into it, sadly due to lots of disappointed and cold children it became a waiting area.
The toilets were filthy and no lighting.
Stewards were shouting at each other.
It was 8.52 pm when the fireworks started, we were offered limited explanation - lots of people leaving and toddlers distress increasing.
Despite reports of people running into the area, there did not appear to be any arrests?
It was clear that the race started late and had an impact.
There were not enough stalls.
There were too many people.
Upon leaving, not only was I cross but I was also concerned for public safety as cars started to drive through the masses of crowds leaving!
I am not a complainer, but my experience of the last two council events in which we tried to support were a complete let down and waste of money.
These were two special events for our little boy Halloween and bonfire night - but also York 800. I wish I had stayed loyal to the Maize on this occasion!! I am pleased that the organisers have apologised for the plod. However, little has been said about the lights!!
ChristineBriggs
says...
12:00am Thu 8 Nov 12
Horst
says...
9:47am Thu 8 Nov 12
Would not let you put the code in. And you get that feeling something is not right when they won't answer the number they have given you to call. Changed from my normal venue for this. Will def stick to the village bonfire next time.
heworth.28
says...
10:15am Thu 8 Nov 12
jonbonce
says...
8:28pm Fri 9 Nov 12




Brabus says...
9:15am Wed 7 Nov 12