A MAJOR action plan has been drawn up to ensure vulnerable people in the York area get the help they need from the NHS and social services this winter.

Every year sees a seasonal peak in demand for services, especially from frail and older people, and preparations for the increased pressure have been under way since the summer.

A series of planning meetings have been held by local health authorities resulting in a plan of action intended ensure people get the right help as quickly as possible this winter.

Measures include:

- A drive to reduce delayed discharges in hospital. Next month more residential or nursing home placements will be made to free-up space in hospital

- A rapid-response home care team to be launched next month l Flu immunisation programmes targeting people over 65

- More nursing and care staff in accident and emergency at York District Hospital

- More district nurses

- Additional hospital beds.

Other assistance can be given by the NHS Walk-In Centre in Monkgate, which can deal with a wide range of minor injuries and health problems.

All the different organisations involved in the winter plan believe it will make a real difference to vulnerable people in the York area.

Susan Acott, of York Health Services NHS Trust said: "Winter can be a difficult time, which is why we've all got together to make sure everything possible is done to anticipate and cope with the extra pressures.

"We get busier for a variety of reasons, ranging from people slipping on ice to suffering ill health due to the cold. Whatever the reason a person seeks help, we aim to make sure they get it as quickly as possible."

Penny Jones, director of planning for North Yorkshire Health Authority, said: "Although there are several different organisations involved in providing health and social care in York, we all have a common goal - ensuring the health and well being of residents."

Jim Crook, director of community services with City of York Council, said: "The Government has supported all the initiatives we are undertaking by providing extra financial support in recognition of the particular difficulties York has experienced. Our aim is to reduce the need for people to stay in hospital unless it is the medical care they require."

Passport to winter: Some helpful numbers

NHS Direct (for help on any health issue): 0845 4647

Walk-In Centre in Monkgate (open 7am-10pm everyday for minor injuries and health problems): 01904 674557

District Nurse Referrals (for patients registered with a district nurse, needing a visit): 01904 627635

North Yorkshire Social Services for Selby (Mon-Fri): 01757 213651

North Yorkshire Social Services for Easingwold (Mon-Fri): 01609 779999

City of York Council Community Services (Mon-Fri) 01904 554115 Customer Advice will be closed tomorrow; the emergency duty team works outside weekday office hours, weekends and Bank Holidays.

Updated: 10:27 Monday, December 31, 2001