AFTER all the bad publicity the privatised rail companies seem to get, I had to write in praise of GNER and its staff.
I was coming back from London to York last Friday evening on the 20.00 from King's Cross.
I am disabled and had a very heavy bag with me, which was a struggle to carry up the platform to my seat at the far end of the train.
One of the on-train team saw me, took me to one side and let me board the train at the back. They let me sit in an empty seat in first class for the whole journey to York, and even arranged for someone to meet me at York Station to give me a hand with my bag.
Praise should be given when it is due to such professional, unsung heroes.
Derek Griffin,
The Green,
Acomb, York.
Updated: 10:16 Tuesday, April 22, 2003
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereComments are closed on this article