OVER the past ten years I have attended many departments of York Hospital, both as an in-patient and out-patient, and have been treated with kindness, respect and thoughtfulness by all staff.

Similarly, I have attended Heworth Green Surgery frequently and the doctors and staff have always been helpful, kind and caring.

I would like to thank everyone who has played a part in improving my quality of life.

Hospital and medical staff are always under such pressure and I have never experienced an occasion when I have not felt that they have the time to take great care of me as an individual.

Pauline Peverall,

Galtres Avenue,

Stockton Lane,

York.

Updated: 10:50 Thursday, October 09, 2003