THOSE who organise "Intros" have been converted to the idea.

Marion Moore, parent support worker with Family Matters, who has run Bitesize sessions in York, said: "York City Council emailed all their employees and we had two very successful Intros - one on toddler training and the other on surviving teenagers."

Deborah Dunn, of architects, WR Dunn in York, was delighted with their Bitesize on Is it Worth Arguing The Toss?

She said: "I was surprised at how motivating it was and a real leveller. Fifteen of our 20 staff were able to go on the Bite Size. There was quite a buzz with people talking about how they dealt with conflict.

Updated: 11:48 Friday, April 23, 2004