WE had tickets to see Annie Get Your Gun at the Grand Opera House, York, on Sunday, October 10. Having travelled for an hour from Scarborough, paid to park our car, gone to a restaurant for dinner, we turned up at the theatre to find it closed with a sign saying "performance cancelled".

I cannot begin to tell you how upset and disappointed we were. Annie Get Your Gun is our favourite show.

I phoned the theatre on Monday morning and someone rang me back at 4.45pm to say it was Ticketmaster's responsibility to inform us that the show was cancelled.

Admittedly we purchased our tickets through Ticketmaster, but we had little choice, as when we rang the Grand Opera House phone number our call was diverted to Ticketmaster.

We have a business phone, a home phone and two mobiles all with answerphones, we have a postal address, a fax and an email address - yet nobody made any effort at all to contact us and save our wasted journey or offer us an alternative.

I understand that night's performance was cancelled through 'lack of interest', which I interpret as our evening being sacrificed for profitability. Whatever happened to "the show must go on?" The Grand Opera House has lost at least two good customers.

Miss Jane Lloyd,

Broadway,

Scarborough.

Updated: 09:46 Wednesday, October 20, 2004