So, Coun Steve Galloway is the saviour of the number ten evening bus service – I think not (Bus firm to plug gap in services, The Press, March 25).

What Coun Galloway has failed to grasp, partly due to not understanding how people use buses or the powers that the council can use if they had the will, is that having another company running the service after 7.30pm will make bus travel more costly. But when did Coun Galloway last use a bus by choice to know that?

Many Acomb residents buy weekly or monthly travel tickets, day tickets, or even return tickets partly to save money and due to needing to travel across York to work on a number of buses.

These First tickets will not be valid on the new Pullman evening service, so Acomb residents will have to stump up the cost of another ticket, which they will be reluctant to do. Another, more worthwhile intervention, would be to take First to task, as other local authorities have done, and introduce multi-user cross-ticketing; they do it in Leicester, Nottingham and Northampton.

As for the “new and innovative advertising concept... the brainchild of Leon Daniels, customer service and communications director for First UK Bus”, it’s about time Mr Daniels concentrated on getting the correct buses running on the right routes and running on time.

On Thursday, once again the 7.30am from Poppleton was late and was a single-decker – so standing room only, with schoolchildren piled on the luggage rack. I’m glad I was on my bicycle riding past it.

As usual, it seems Acomb residents get a second-class service when it comes to this council and First.

Coun Tracey Simpson-Laing, Acomb ward, Salisbury Road, York.

• I would like to place on record my thanks to Steve Galloway, City of York Council’s executive member for transport, for pulling out all the stops in negotiating an improved bus service for the residents of York. Good luck to York Pullman. Fair, well-regulated competition is the new name of the game in today’s business world.

Linda Maggs, Church Lane, Dunnington, York.