YORK-based housebuilder Barratt Developments Yorkshire East has received five stars in the new Home Builders Federation annual customer satisfaction survey.

The division, which has the Saxon Gate, Derwenthorpe, Meadow Fields, Fairfield Croft and The Chocolate Works developments in York, built 765 new homes during 2018 and is on course to build a further 2,414 homes across 14 new sites in the region, due to launch this year.

To mark the award, Barratt and homelessness charity St Mungo’s are announcing a major new £500,000 three-year partnership to improve the lives of people experiencing homelessness.

The HBF survey asks all customers who have bought a new home whether they would recommend it to a friend. For Barratt to be awarded five stars means that more than 90 per cent of its customers are happy to recommend their home.

This is the 10th year in a row that Barratt has been awarded five stars.

Daniel Smith, managing director at Barratt Developments Yorkshire East, said: “Not only do we aim to build quality homes, but we want to look after our customers as much as possible. It is great to know that more than 90 per cent of our customers would recommend us to a friend. We strive for high customer satisfaction and it is brilliant to see our efforts paying off.”

Stewart Baseley, executive chairman of the Home Builders Federation, added: “Getting a positive endorsement from the people who buy and live in the homes they build has to be the number one priority for a successful home builder. A five-star rating demonstrates quite clearly that the processes and culture put in place to achieve this are being implemented effectively across the business. Delivering such high levels of customer satisfaction should provide customers with real confidence in the company and the homes that they build.”

The HBF New Homes Survey is one of the largest surveys of its type in the country, with 50,000 new owners completing it each year.