URGENT care centres in York and Selby have been praised by inspectors for the quality of their facilities and the way staff treated patients.

The Care Quality Commission rated the out-of-hours GP services in York Hospital and Selby War Memorial Hospital ‘good’ - the second highest rating - after they were inspected in August.

Out-of-hours GP services operate when GP surgeries are closed and are are provided by Yorkshire Doctors Urgent Care (YDUC).

The CQC found the services had good facilities and were well equipped to treat patients and their needs, patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

Inspectors also found patients’ care needs were assessed and delivered in a timely way according to need.

There was a clear leadership structure and staff felt supported by management. The services proactively sought feedback from staff and patients, which they acted on.

The inspectors evaluated the quality of the services by speaking to staff members, analysing patient feedback, reviewing pre-existing information about the service and considering information provided by other organisations.

Mike Connolly, regional director of Yorkshire Doctors Urgent Care, said: “Urgent care is only ever a success for patients when every part of the system is working together. It therefore stands to reason that achieving this consistent level of ratings reflects the positive team culture that we have developed in the area, not just among our own staff but also with our partners.”

Dr Andrew Phillips, a local GP and joint medical director at the CCG, said: “I think that it’s great news to have good evidence that we have a safe and reliable out-of-hours service in the Vale of York.

“Credit must go to Yorkshire Doctors Urgent Care because in the couple of years the services have been running we’ve had really positive feedback from patients about the level of care provided.”