POCKLINGTON Post Office, has been named most improved agency branch at the 2014 Post Office Network Sales Awards.

Based in Market Street, Pocklington, it came top out of 11,500 Post Office branches from across the country.

This branch was taken over by Bridget and Bob Baker more than a year ago and they have completely transformed the business.

They said: “We have a team of long-established staff who were willing to embrace a change in working practice, so we sat down and took time to understand the products and our customers.

“We’ve also introduced a reward scheme so staff can get flowers or vouchers for their performance. It’s important not to take the team for granted and appreciate their efforts.”