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Cash machine at Tesco supermarket, Askham Bar, swallows shoppers’ cards
9:49am Thursday 18th October 2012 in News
A FAULTY cash machine retained a number of cards outside a York supermarket.
A handful of people were affected by the problem over at least hours on Monday, at the Tesco supermarket at Askham Bar.
Ricky Shepherd, from Acomb, had his card swallowed by the machine, but returned to him a few minutes later by a member of the public.
He said: “Apparently, it was happening all day. It’s downright out of order. The management didn’t seem to want to do a great deal about it.
“Thankfully, I got my card back, but I know a lot of others haven’t.”
One woman, who did not wish to be named, said her card had been retained by the machine, which would leave her without access to money until it was replaced.
She said: “I think it’s ridiculous they can’t put a sign up.
“If I was on management here, I would put a member of staff in front of that machine whether it was snowing or raining, telling people and customers not to put their cards in there.”
But a Tesco spokeswoman said the machines were run by third-party operator, G4S, and staff at the supermarket were not allowed to interfere with the ATM.
The machine was also supposed to be self-reporting, and if any faults occurred, was supposed to display an “Out Of Service” message.
In a statement, she said: “The ATM in question is looked after by a security company.
“We alerted them to the problem as soon as we became aware of it, and the machine is now working.
“We apologise for any inconvenience caused to our customers.”
A G4S spokeswoman said: “Although we are not aware of any particular issue with the machines at Tesco, we have sent an engineer to investigate and will obviously alert the store manager if we discover any problem which might be causing cards to be retained.”