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Mum and daughter’s leak misery
AN expectant York mother claims her daughter’s bedroom ceiling collapsed after council contractors bungled a plumbing job in her loft.
Julianne Phillipson, who is expecting her second child this month, said her 11-year-old daughter, Faith, has been forced to sleep at the home of a friend after a leak led to the ceiling collapsing in her bedroom.
Mrs Phillipson also said contractors told her she would have to claim for the repairs through her home insurance.
City of York Council has said the contractor will now put right the damage and compensate Mrs Phillipson.
Mrs Phillipson, 32, said the work was done as part of improvements by the council to properties in Vincent Way in Foxwood. She said the work began at her home on August 20.
“We noticed a small leak a few days ago near the back door,” she said.
“On Tuesday, we saw the water coming down into the kitchen then we went upstairs and saw water pouring out of a light fitting.”
The leak destroyed the plaster on the ceiling of Grace’s bedroom, leaving a hole through to the loft and ruining a mattress, according to Mrs Phillipson.
“She’s 11 years old and has just started her new school,” her mum said. “She’s having to stay at her friend’s house.
“The contractors came round and said we had to claim for it on our own home insurance.”
Sharon Brookes, head of building services at the council, said: “High-quality work and customer care are extremely important to us, so we are disappointed to hear that a problem has occurred at a property where we have recently carried out work.
“We have discussed this particular issue with the contractor, who will put right any damage caused as a result of the work and fully compensate the customer.”