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Talks on improving access to council services
7:58am Tuesday 4th September 2012 in News
A THREE-YEAR plan for improving the way York residents access council services will be discussed by city leaders today.
City of York Council has compiled a strategy for its customer services which it says is designed to extend the range of ways in which people can contact or do business with the authority, as well as how services can be provided in communities across the city.
A purpose-built customer centre will be in place once the council’s new West Offices headquarters opens next year.
Coun Julie Gunnell , cabinet member for corporate services, said: “This strategy really pushes our ambitions for our residents to experience the very highest service standards, from getting the very best face-to-face assistance at the customer centre to being able to make use of the latest technology to access services, make inquiries or pay bills.”
The authority also plans to increase its use of digital, online and mobile networks to provide information by extending wi-fi availability and access, as well as training opportunities around the technology. The strategy, designed to save £40,000 next year, will go before the council’s cabinet tomorrow.