NatWest Bank glitch leaves York man homeless (From York Press)

• "

  Frodo Baggins wrote:
  I have worked for RBS on numerous occasions on their IT department and have watched their adverts with interest. They tell you that their call centre's are in the UK but fail to mention that a high percentage of their IT was outsourced to India. I still have friends there and after talking to them yesterday it would appear that certain program code that came from overseas has caused a major problem which could cause RBS/Nat West considerably more than the savings they thought they were making by moving it overseas. They were warned, by people with far, far more knowledge than me, that this sort of problem WOULD happen.

  Agreed. Several other banks
  such as CLYD and Yorkshire bank recently outsourced their operations overseas (US in this instance) simply for cost savings; and you saw the problems that caused - and still causing to a degree.
  RBS are also as you'd expect being very political with the truth- I'd be surprised if they catch up by Monday..."
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