NatWest Bank glitch leaves York man homeless

10:41am Saturday 23rd June 2012 in News

A YORK man said he was left homeless following the computer problems at Natwest Bank.

Chris Jarrett was left temporarily homeless due to problems which affected thousands of accounts. While the underlying computer failure was yesterday reportedly resolved, the bank is still dealing with a massive backlog and will open tomorrow for customers.

Overnight payments were still not appearing on balances, leaving some unable to access their wages.

Mr Jarrett said: “We were supposed to complete on our property but down to the issues with Natwest, and our solicitors use Natwest, they were unable to make any payments to the next property. We can’t return to the house we have just sold and we can’t move to the next.”

The bank was planning to stay open late over the weekend to help customers sort out the glitches, which also affected Royal Bank of Scotland (RBS) and Ulster Bank.

Comments(10)

Yorkie-Clifton says...
5:26pm Sat 23 Jun 12

What has happened to Bank Drafts .. Solicitors where never Accountants .

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Triker55 says...
6:10pm Sat 23 Jun 12

So why didn't they go into a B&B or a Hotel for the night and have RBS/NatWest foot the bill? Some people just want to be spoon fed nowadays!

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YSTClinguist says...
6:42pm Sat 23 Jun 12

I recently had fraudulent activity on my debit card. The bank identified two attempts at taking my money and denied it, blocked my card and requested I ring their fraud team where they went through security and various questions in a comprehensive manner. They saved my money, dealt well with it and I received a new card within 4 working days.

On Friday, seeing news online they had problems, I tried to use an ATM at their bank and my wages weren't showing up. I walked inside, chatted to a customer services guy who sent me to the counter. I requested some money for grocery shopping and the cashier called a second member of staff over to authorise it and I left the bank with no stress.

Where denied direct debits, etc. are concerned, the penalty is very high, but I am concerned by the issued statement that the customer is left to identify issues and report them if we suffer financial penalties. There are many vulnerable account holders that may not notice errors or feel unable to come forward to have them fixed.

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Frodo Baggins says...
7:20pm Sat 23 Jun 12

I have worked for RBS on numerous occasions on their IT department and have watched their adverts with interest. They tell you that their call centre's are in the UK but fail to mention that a high percentage of their IT was outsourced to India. I still have friends there and after talking to them yesterday it would appear that certain program code that came from overseas has caused a major problem which could cause RBS/Nat West considerably more than the savings they thought they were making by moving it overseas. They were warned, by people with far, far more knowledge than me, that this sort of problem WOULD happen.

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Viper_7 says...
8:30am Sun 24 Jun 12

Frodo Baggins wrote:
I have worked for RBS on numerous occasions on their IT department and have watched their adverts with interest. They tell you that their call centre's are in the UK but fail to mention that a high percentage of their IT was outsourced to India. I still have friends there and after talking to them yesterday it would appear that certain program code that came from overseas has caused a major problem which could cause RBS/Nat West considerably more than the savings they thought they were making by moving it overseas. They were warned, by people with far, far more knowledge than me, that this sort of problem WOULD happen.
Agreed. Several other banks
such as CLYD and Yorkshire bank recently outsourced their operations overseas (US in this instance) simply for cost savings; and you saw the problems that caused - and still causing to a degree.
RBS are also as you'd expect being very political with the truth- I'd be surprised if they catch up by Monday...

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Nthooze says...
10:55am Sun 24 Jun 12

Well to find out RBS-NatWest code is from vWorker! Well if they're dealing with casual coders they should have asked me - I have a Degree in Computer Science from The Open University and have studied CORBA and other banking protocols to do with coding/Java programming. I would have charged them $5 less than this Indian guy.

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markymmark says...
11:52am Sun 24 Jun 12

I'm sure that a genuine homeless person would indeed L O L if he read this story.
Book into a B & B or hotel - Have a nice evening meal and the bank reimburses you later - guaranteed !

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Viper_7 says...
8:31pm Sun 24 Jun 12

Nthooze wrote:
Well to find out RBS-NatWest code is from vWorker! Well if they're dealing with casual coders they should have asked me - I have a Degree in Computer Science from The Open University and have studied CORBA and other banking protocols to do with coding/Java programming. I would have charged them $5 less than this Indian guy.
and Natwest use none of those.... and for good reason!

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Nthooze says...
9:24pm Sun 24 Jun 12

Viper_7 wrote:
Nthooze wrote:
Well to find out RBS-NatWest code is from vWorker! Well if they're dealing with casual coders they should have asked me - I have a Degree in Computer Science from The Open University and have studied CORBA and other banking protocols to do with coding/Java programming. I would have charged them $5 less than this Indian guy.
and Natwest use none of those.... and for good reason!
I hope you're not insinuating that The OU and vWorker are poor! I said if they HAD got the code from those sources there would have been no errors! I am a good coder - just as my boss Darren Wiseman why he pays me so well.

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Abbers123 says...
1:12pm Tue 26 Jun 12

markymmark wrote:
I'm sure that a genuine homeless person would indeed L O L if he read this story. Book into a B & B or hotel - Have a nice evening meal and the bank reimburses you later - guaranteed !
Triker55 says...
6:10pm Sat 23 Jun 12

So why didn't they go into a B&B or a Hotel for the night and have RBS/NatWest foot the bill? Some people just want to be spoon fed nowadays!

Agree with both of the above. I think this story is pretty pointless....

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