YOU reported in The Press on the March 9 about, “Record results for Aviva Life and Pensions.”

It may be good for Aviva to expect to receive an extra £6 billion of new money, but you try and get your money out of them.

I turned 65 at the end of October and to date, despite dealings with them, I have not received a penny of any pension payout.

I have been passed from one department to another and have still had no satisfaction. Not one person there has been able to give me an answer to any questions and they do not want to pay out anything.

I am suitably unimpressed and cannot think what the service for their customers was like prior to this announcement from their chief executive if this is “delivering a better service for our customers”.

Name and address supplied.