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Language translation services recommended by York council criticised


IT may often seem like council bureaucrats are talking a foreign language – but perhaps it’s just as well they aren’t.

For the translation services recommended by York’s leaders have been turning the most mundane of messages into barely-comprehensible gobbledegook.

Social inclusion experts have criticised council chiefs for advising visitors to their website to use internet-based programmes such as Google Translate or Babel fish to interpret official prose – despite the systems often being unreliable.

The systems are recommended as an alternative to requesting formal translations from the council, although the website does warn that translations can be unreliable.

Japanese people wanting advice on how to deal with an infestation of fleas or wasps, for instance, would instead be offered defence against “the chisel and the sparrow drumstick”.

Various other messages, on a range of issues from transport, housing, tourist attractions, also lose their meanings when put through the programmes.

Rita Sanderson, director of York Racial Equality Network, said: “Quite clearly, unless you know how to use the system, it’s not something we would recommend.”

York disability and social inclusion campaigner Lynn Jeffries said: “Any credible organisation would never suggest using web-based translation services as they are notoriously poor.”

Coun Nigel Ayre, the council’s IT champion and chair of its social inclusion working group, said the authority was committed to making its information widely accessible.

He said the translation section was prominent on the council’s site and said many other councils also suggested using Babel fish. But he added: “Technology, as all things, is fallible. The initial steer from the website is to ask residents to contact the council by phone, email or letter. The online option is included as an additional service and there is a clear indication that translations may not be accurate.” He said rather than “throwing the baby out with the bath water” he would talk with council officials about the best way forward.

The proper version...

City of York Council provide a pest control service for ants, bed bugs, bees, cockroaches, fleas, mice, rats and wasps. Request pest control services online.

The translated version...

The city of the yoke national assembly the ant, the bed insect, the bee and the cockroach, the chisel, the mouse, offers noxious insect extermination service to rut/rat and the sparrow drumstick.

Comments(16)

HeworthSapper says...
10:04am Fri 14 Aug 09

Utter waste of money. If you live in a country, then you learn the language. If it is a hugely ethnic area, then the council should provide a translation for the largest ethnic population. Certainly not waste money in York on this. Nigel Ayre from Heworth (with a huge ethnic population) is just instigating hair brained schemes for a tick on his CV.

oldgoat says...
11:13am Fri 14 Aug 09

Waste of money? its a free online service!


The Boy With The Thorn In His Side says...
12:35pm Fri 14 Aug 09

How can be at no cost to the council? Does this guy work for free then - doesn't he get wages?

TooRad says...
1:06pm Fri 14 Aug 09

I knew York was right-wing. I knew people who use this facility were narrow. But I had no idea it was so bad.
I need to go somewhere a bit more freethinking, bit less jingoistic knee-jerk, bit more fun. I think I might move to Burma and sign up with the military regime there, or I could join the taleban. Those dudes are hippies compared to people here.

And by the way boy with thornchip in sideshoulder when you are spouting that people should learn the language it helps if you can spell "tongue"

Quixley Griffiths says...
1:26pm Fri 14 Aug 09

"social inclusion experts"??? "York Racial Equality Network"??? "York disability and social inclusion campaigner"??? "IT champion and chair of its social inclusion working group"???
You couldn't make it up!

keepitshut says...
1:38pm Fri 14 Aug 09

TooRad wrote:
I knew York was right-wing. I knew people who use this facility were narrow. But I had no idea it was so bad. I need to go somewhere a bit more freethinking, bit less jingoistic knee-jerk, bit more fun. I think I might move to Burma and sign up with the military regime there, or I could join the taleban. Those dudes are hippies compared to people here. And by the way boy with thornchip in sideshoulder when you are spouting that people should learn the language it helps if you can spell "tongue"
Or taliban?

bloodaxe says...
1:47pm Fri 14 Aug 09

TooRad wrote:
I knew York was right-wing. I knew people who use this facility were narrow. But I had no idea it was so bad. I need to go somewhere a bit more freethinking, bit less jingoistic knee-jerk, bit more fun. I think I might move to Burma and sign up with the military regime there, or I could join the taleban. Those dudes are hippies compared to people here. And by the way boy with thornchip in sideshoulder when you are spouting that people should learn the language it helps if you can spell "tongue"
Hey, steady on. I'm no right-winger, as anyone reading these posts will realise. However, the Sapper is right. If you don't learn the language then you can't fully participate in the country's culture and life. The corollary of this is the attitude of expat UK citizens who live in Spain and expect to have everything translated into English. I don't mind who lives here but I would expect a degree of effort to fit in.

scrappydo says...
2:18pm Fri 14 Aug 09

I say we need more like the mayor of Doncaster open, honest and not afraid to admit he is wrong and cutting waste costs at root causes.


BBC Radio 2 interviewed mayor of Doncaster yesterday.

Been in post for 2 months cut his own salary from £70K to £34K.

Dumped his mayoral car.

Stopped doncaster council news paper and uses the local free paper and radio etc.

Stopped all funding for special days such as gay pride as it is not a benefit to all Doncaster residents.

Stopped all translation services for ethnic groups unless they are true asylum seekers, because if he wanted to live and work overseas then he would be expected to learn their language.

Why should those coming to the UK not expect to do the same. The same as they would if they emmigrated to Canada.

Stopped all city twining activities and jollies abroad.

Now wants to reduce the number of councillors down to less than 17.

As he says if Pitsburgh USA with a population of 1 Million can manage with only 9 councillors then so can Doncaster.

The people making money from this recession is Bankers, Consultants, Councillors, MP's, Media companies, accountants and universities.

The people of doncaster voted against all of the above for major change and thats what they are now receiving cuts on unecessary overheads which do not benefit the whole of Doncaster.

Wake up coyc because the ripples from the drops in the pool such as the Mayor of Doncaster is going to turn into a tidal wave.

The people of England want to see major sea changes and not the rhetoric Brown and Green wash you are all spouting from the PM down to the lowly councillor.

Why because you are all providing nothing physical to back it all up.

Which includes the new MP expenses regulations with no legal teeth to lock up the fraudulent MP or councillor.

The Boy With The Thorn In His Side says...
2:25pm Fri 14 Aug 09

TooRad wrote:
I knew York was right-wing. I knew people who use this facility were narrow. But I had no idea it was so bad. I need to go somewhere a bit more freethinking, bit less jingoistic knee-jerk, bit more fun. I think I might move to Burma and sign up with the military regime there, or I could join the taleban. Those dudes are hippies compared to people here. And by the way boy with thornchip in sideshoulder when you are spouting that people should learn the language it helps if you can spell "tongue"
Oh here we go - the stereotypical 'Left-Wing' museli crunching oddball!

Oh and it could help if you could spell 'Taliban' properly - IMBECILE!

EQUALISER says...
6:20pm Fri 14 Aug 09

here goes old goat again,batting for the council,me thinks this guy works for them?

Soothsayer17 says...
6:25pm Fri 14 Aug 09

The Boy With The Thorn In His Side wrote:
TooRad wrote: I knew York was right-wing. I knew people who use this facility were narrow. But I had no idea it was so bad. I need to go somewhere a bit more freethinking, bit less jingoistic knee-jerk, bit more fun. I think I might move to Burma and sign up with the military regime there, or I could join the taleban. Those dudes are hippies compared to people here. And by the way boy with thornchip in sideshoulder when you are spouting that people should learn the language it helps if you can spell "tongue"
Oh here we go - the stereotypical 'Left-Wing' museli crunching oddball! Oh and it could help if you could spell 'Taliban' properly - IMBECILE!
Either spelling is correct so you are wong to call TooRad an imbecile.

Soothsayer17 says...
6:36pm Fri 14 Aug 09

scrappydo wrote:
I say we need more like the mayor of Doncaster open, honest and not afraid to admit he is wrong and cutting waste costs at root causes. BBC Radio 2 interviewed mayor of Doncaster yesterday. Been in post for 2 months cut his own salary from £70K to £34K. Dumped his mayoral car. Stopped doncaster council news paper and uses the local free paper and radio etc. Stopped all funding for special days such as gay pride as it is not a benefit to all Doncaster residents. Stopped all translation services for ethnic groups unless they are true asylum seekers, because if he wanted to live and work overseas then he would be expected to learn their language. Why should those coming to the UK not expect to do the same. The same as they would if they emmigrated to Canada. Stopped all city twining activities and jollies abroad. Now wants to reduce the number of councillors down to less than 17. As he says if Pitsburgh USA with a population of 1 Million can manage with only 9 councillors then so can Doncaster. The people making money from this recession is Bankers, Consultants, Councillors, MP's, Media companies, accountants and universities. The people of doncaster voted against all of the above for major change and thats what they are now receiving cuts on unecessary overheads which do not benefit the whole of Doncaster. Wake up coyc because the ripples from the drops in the pool such as the Mayor of Doncaster is going to turn into a tidal wave. The people of England want to see major sea changes and not the rhetoric Brown and Green wash you are all spouting from the PM down to the lowly councillor. Why because you are all providing nothing physical to back it all up. Which includes the new MP expenses regulations with no legal teeth to lock up the fraudulent MP or councillor.
I’d be wary of lionising the Mayor of Doncaster baring in mind questions over his conduct with a pupil during his time as a head teacher.


I confess I was unlucky enough to miss his bow on Radio 2 however I was did catch him on Radio Sheffield. Anyone who would like to hear a complete moron have an on-air meltdown should follow the link below. Personally, I’m still laughing.


http://andys.org.uk/
media/peter_davies_t
oby_foster_bbc_radio
_sheffield_08_06_200
9.mp3

the butler says...
6:53pm Fri 14 Aug 09

The English Language, as far as I know, 'dialects not with standing' Is a problem for the unwashed who come to the shores of Britain expecting to have all and sundry do their bidding, I've got news for them, Return to your own shores and be treated like your peers there, Bon Voyage!
no one will hold you back,
The prime Minister of Australia has a message that is a must for you all!!

TooRad says...
11:11pm Fri 14 Aug 09

The Boy With The Thorn In His Side wrote:
TooRad wrote:
I knew York was right-wing. I knew people who use this facility were narrow. But I had no idea it was so bad. I need to go somewhere a bit more freethinking, bit less jingoistic knee-jerk, bit more fun. I think I might move to Burma and sign up with the military regime there, or I could join the taleban. Those dudes are hippies compared to people here. And by the way boy with thornchip in sideshoulder when you are spouting that people should learn the language it helps if you can spell "tongue"
Oh here we go - the stereotypical 'Left-Wing' museli crunching oddball!

Oh and it could help if you could spell 'Taliban' properly - IMBECILE!
Ooops your mistake, I'm no left-winger. I can see how, at the side of many here, I might look like Billy Bragg, but no.

As for Taleban, It wasn't me ranting that people should have a grasp on English like you were, so I don't need to lead by example as much as you do. I can make all the mistakes I want cos I ain't preaching.

Y'know what, I'm almost sure that Taleban is a proper noun imported from a language which uses a different alphabet to ours. It's a big jump to make in translation. There's probably loads of ways to spell it? Probably?

oldgoat says...
8:31am Sat 15 Aug 09

EQUALISER wrote:
here goes old goat again,batting for the council,me thinks this guy works for them?
You reckon?
I only defend when the rabid council-haters have got themselves a little blinded by their bile.

I'm not defending anyone here, btw, just pointing out the fact that a free online translation service (the subject of the article) is, um, free - the comments here seem to have missed that point in their scramble to take a pot shot at the council!

Lingo24 says...
3:24pm Tue 25 Aug 09

I find it hard to fathom why any reputable organisation - let alone a public sector body - would ever advise people to use online translation tools.

As has been pointed out by countless people in relation to this story, online translation tools are never a reliable method of converting text between languages - so much meaning is lost.

Now, I'm just off to see if I can procure a sparrow drumstick from my local supermarket.

Regards

Lingo24
http://www.lingo24.c
om


Nigel Ayre Nigel Ayre

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