A WHEELCHAIR-BOUND woman battling Multiple Sclerosis has hit out at company's with "horrendous" disabled facilities.

Administrator Denise Burdett, of Tockwith, is also calling on able-bodied people to stop using toilets for their own convenience after becoming fed up of waiting on others.

The 53-year-old has listed a number of supermarkets and stores where toilets are too small or the doors are too heavy for one person to handle - a problem she has frequently noticed since starting to use a wheelchair two years ago.

She said: "The Dunelm toilets at Clifton Moor are horrendous to get into.

"Asda at Monks Cross is too small and it's hard to open the doors because they are too heavy.

"They are fire doors, which they need to be, but the company's don't seem to think about where they are putting them.

"There's no point reporting it because the buildings were built so many years ago."

Mrs Burdett rarely goes into York because of the difficulties she faces accessing shops and the problems posed by the city centre's cobbled streets - as reported previously in The Press - and only goes shopping when her husband, Graham, able to help out.

She added: "If you never have to go around in a wheelchair you will never realise how difficult it's for disabled people.

"Until a couple of years ago I had no idea.

"People in wheelchairs do have problems walking which is why they are in them, not because they think it's nice to have a ride around.

"It's extremely frustrating when others use the disabled toilets.

"When they come out I say 'thank you very much' and tell them it's fine when they apologise, but it really isn't.

"They come out and haven't got walking difficulties, they are just lazy."

A spokeswoman for Asda said: “At Asda we pride ourselves on putting customers first.

"Our York store is fully compliant with suitable access to the disabled toilets and many other facilities including parking.

"Colleagues are happy to assist any shoppers who have a special requirement, whether that be carrying shopping to cars or escorting customers around the store."

A spokesperson for Dunelm said: “We take customer feedback very seriously and will reassess the disabled facilities at our Clifton Moor store to ensure they are best meeting all our customers’ expectations. We strive to provide a pleasant and enjoyable shopping experience for all of our customers.”