York schoolgirl, 11, in bus ticket row

York Press: Megan Harris, 11, who had to pay for an adult bus ticket because she had no ID on her Megan Harris, 11, who had to pay for an adult bus ticket because she had no ID on her

THE father of an 11-year-old girl claims a York bus driver refused to sell her a child’s weekly pass – because she could not produce ID to show she was under 16.

Steve Harris, of Rawcliffe, said his daughter, Megan, boarded a Number 6 First York bus each day to go to All Saints School and bought a weekly pass every Monday morning.

But he said last Monday, the driver showed her a company letter saying all drivers must ask children aged 11 to 16 for ID, and said without it, she could not travel unless she bought an adult weekly pass. She had to use her dinner money to buy one.

“My daughter said she did not even have any ID but was asked whether she had a passport,” he said.

“Using her dinner money, she never ate all day and came home very distressed.”

He said Megan barely looked 11, never mind 16.

A First spokesman said it was sorry Mr Harris’ daughter had been so distressed and it was investigating so it could respond to him in more detail.

“We can confirm though that the child week ticket is only available to 11-16 year olds with a YOzone 11-16 card or other photo ID showing date of birth,” he said.

“YOzone cards are available in person from City of York Council West Offices or by post – visit firstgroup.com/york.

“It is extremely difficult to make exceptions to this rule, especially at busy boarding times, without placing the driver in a difficult customer service position with both individual customers as well as nearby groups of customers.

“Drivers do have some discretion in this matter and we are glad in this instance that a solution was reached that allowed the young girl to travel on our bus without being left on the roadside in what could have been a vulnerable position.”

Comments (77)

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8:31am Mon 13 Jan 14

nearlyman says...

Use your brains you fools...............
.., if you are incapable of such a simple piece of administration, then how on earth are we expected to believe you are competent to run a bus company?
Use your brains you fools............... .., if you are incapable of such a simple piece of administration, then how on earth are we expected to believe you are competent to run a bus company? nearlyman

8:54am Mon 13 Jan 14

Lucy.M says...

This is sadly becoming an all too familiar story. How many complaints do First York have to receive about their customer service before they take note and address the attitudes of an albeit select number of their employees?
I wonder if these attitudes cascade from the top down? The spokesman seems to suggest we should be thankful to the driver that the girl wasn't left on the roadside...
This is sadly becoming an all too familiar story. How many complaints do First York have to receive about their customer service before they take note and address the attitudes of an albeit select number of their employees? I wonder if these attitudes cascade from the top down? The spokesman seems to suggest we should be thankful to the driver that the girl wasn't left on the roadside... Lucy.M

8:55am Mon 13 Jan 14

The OX says...

Just a power crazy jobs worth bus driver, they think the run York so nothing new,
Just a power crazy jobs worth bus driver, they think the run York so nothing new, The OX

8:57am Mon 13 Jan 14

micky moodys hat says...

Another example to join the long list of why bus drivers in this city of ours must attend k***h**d training
Another example to join the long list of why bus drivers in this city of ours must attend k***h**d training micky moodys hat

8:58am Mon 13 Jan 14

keepitshut says...

So do all kids who want a "half fare" have to prove they are under 16 as well?
So do all kids who want a "half fare" have to prove they are under 16 as well? keepitshut

9:08am Mon 13 Jan 14

TomSan says...

It just shows what imbecile's and jobs worth drivers are employed by this company,any body with a small bit if intelligance can see that this child is not over 16,do they not think of using a bit of discretion in such cases as this and maybe carry leaflets to give to children so they can pass them on to their parents explaining the company policy on showing an ID,just what would have happened if she had no money, more than likely he would have not let her on the bus, therefore she would have been left abandoned and very vulnerable, (Come on First York get your act together !!!!! )
It just shows what imbecile's and jobs worth drivers are employed by this company,any body with a small bit if intelligance can see that this child is not over 16,do they not think of using a bit of discretion in such cases as this and maybe carry leaflets to give to children so they can pass them on to their parents explaining the company policy on showing an ID,just what would have happened if she had no money, more than likely he would have not let her on the bus, therefore she would have been left abandoned and very vulnerable, (Come on First York get your act together !!!!! ) TomSan

9:09am Mon 13 Jan 14

moaning old woman says...

this really pees me right off, i have the same with my 2 boys they travel on buses to school everyday, if they forget their yozone cards, which they do because they are after all only children, they are made to pay full, i even had 1 son who had to walk from huntington school to rawcliffe because he'd forgotten his yozone and didnt have enough to pay for an adult ticket, (and he was in uniform getting picked up outside school gates!) we had just moved and he didnt know his way home, so he walked the bus route, through haxby, wiggington and with massive distress down the bypass in pitch black he didnt get home untill 7pm to which the police had already been phoned as i was out of my mind as i just didnt know where he was! he got a telling off from the police for not wearing the correct clothing for walking along the bypass!!! anyway, my point is if a child gets on a bus in school uniform you can almost assume everyone of them is under 16 !! i think its disgraceful of these bus comapnies picking on children, because thats all they are doing!!!
this really pees me right off, i have the same with my 2 boys they travel on buses to school everyday, if they forget their yozone cards, which they do because they are after all only children, they are made to pay full, i even had 1 son who had to walk from huntington school to rawcliffe because he'd forgotten his yozone and didnt have enough to pay for an adult ticket, (and he was in uniform getting picked up outside school gates!) we had just moved and he didnt know his way home, so he walked the bus route, through haxby, wiggington and with massive distress down the bypass in pitch black he didnt get home untill 7pm to which the police had already been phoned as i was out of my mind as i just didnt know where he was! he got a telling off from the police for not wearing the correct clothing for walking along the bypass!!! anyway, my point is if a child gets on a bus in school uniform you can almost assume everyone of them is under 16 !! i think its disgraceful of these bus comapnies picking on children, because thats all they are doing!!! moaning old woman

10:38am Mon 13 Jan 14

Brythonicman says...

I have for many years now come to the conclusion that First York is Run by Morons, this is another example of their stupidity when it comes to a simple task of selling bus tickets to children in uniforms.
Why should a child in Uniform have to produce A YoZone id card to buy a weekly pass when an adult does not have to produce any such proof to buy the 16 + Pass.
If they are in uniform they are aged between 11 - 16 full stop,
I have for many years now come to the conclusion that First York is Run by Morons, this is another example of their stupidity when it comes to a simple task of selling bus tickets to children in uniforms. Why should a child in Uniform have to produce A YoZone id card to buy a weekly pass when an adult does not have to produce any such proof to buy the 16 + Pass. If they are in uniform they are aged between 11 - 16 full stop, Brythonicman

10:46am Mon 13 Jan 14

Blythespirit says...

Any child wearing a school uniform is going to be 16 or under... they don't wear uniforms after that and bus drivers should use their common sense. What happened to 'moaning old woman's' son is absolutely disgraceful. Firstgroup need to address this now before more children are put in danger.
Any child wearing a school uniform is going to be 16 or under... they don't wear uniforms after that and bus drivers should use their common sense. What happened to 'moaning old woman's' son is absolutely disgraceful. Firstgroup need to address this now before more children are put in danger. Blythespirit

10:46am Mon 13 Jan 14

YorkPatrol says...

and the council are trying to push people towards public transport.... to be treated like this by brainless morons....err no thanks... I'll stick to the car

That driver needs sacking and deporting
and the council are trying to push people towards public transport.... to be treated like this by brainless morons....err no thanks... I'll stick to the car That driver needs sacking and deporting YorkPatrol

10:51am Mon 13 Jan 14

Happy Chappie says...

Quote- “Drivers do have some discretion in this matter and we are glad in this instance that a solution was reached that allowed the young girl to travel on our bus without being left on the roadside in what could have been a vulnerable position......... What a stupid comment. The solution was solved by the child paying the fair with dinner money, Not much discretion there. Sounds to me like "pay up or get off".
Quote- “Drivers do have some discretion in this matter and we are glad in this instance that a solution was reached that allowed the young girl to travel on our bus without being left on the roadside in what could have been a vulnerable position......... What a stupid comment. The solution was solved by the child paying the fair with dinner money, Not much discretion there. Sounds to me like "pay up or get off". Happy Chappie

10:55am Mon 13 Jan 14

andyjon12 says...

The bus driver should be strapped to the back of the bus on it's route around York; people could then pelt him or her with whatever missiles they felt appropriate. This bus driver is a complete and utter NUMPTY.
The bus driver should be strapped to the back of the bus on it's route around York; people could then pelt him or her with whatever missiles they felt appropriate. This bus driver is a complete and utter NUMPTY. andyjon12

10:57am Mon 13 Jan 14

Ignatius Lumpopo says...

How come morons like this driver get to drive over Lendal Bridge but the rest of us can't?
How come morons like this driver get to drive over Lendal Bridge but the rest of us can't? Ignatius Lumpopo

11:10am Mon 13 Jan 14

Frenchlife says...

This has always been a problem, bus conductors used to do this to children back in the sixties, it happened to me on a bus to school. Apart from having id what else can be done ? Thing have not improved with time !
This has always been a problem, bus conductors used to do this to children back in the sixties, it happened to me on a bus to school. Apart from having id what else can be done ? Thing have not improved with time ! Frenchlife

11:30am Mon 13 Jan 14

sparkseffect says...

It's a pity that an incident such as this brings out the "all York bus drivers are morons" brigade. True, it shouldn't have happened and any decent manager would have apologised without trying to make excuses (or hiding behind the anonymity of "a First spokesman"). However, there are plenty of good, careful and thoughtful drivers at First - and the other companies around here - who do look after their passengers, and it's time that the critics of First acknowledged that. As for First - apologise to Mr Harris and his daughter, sort out your systems and your training, and get some supervision out on the road to deal with those people who are trying to travel for nothing (oh, yes, there are plenty of those), rather than leaving the drivers in an impossible situation in cases such as this.
It's a pity that an incident such as this brings out the "all York bus drivers are morons" brigade. True, it shouldn't have happened and any decent manager would have apologised without trying to make excuses (or hiding behind the anonymity of "a First spokesman"). However, there are plenty of good, careful and thoughtful drivers at First - and the other companies around here - who do look after their passengers, and it's time that the critics of First acknowledged that. As for First - apologise to Mr Harris and his daughter, sort out your systems and your training, and get some supervision out on the road to deal with those people who are trying to travel for nothing (oh, yes, there are plenty of those), rather than leaving the drivers in an impossible situation in cases such as this. sparkseffect

11:57am Mon 13 Jan 14

Daisy75 says...

Would a simpler rule 'at busy times' be that kids in school uniform can be presumed to be under 16 and those without uniform need to provide ID? Or is this too logical?
Would a simpler rule 'at busy times' be that kids in school uniform can be presumed to be under 16 and those without uniform need to provide ID? Or is this too logical? Daisy75

12:07pm Mon 13 Jan 14

PlanetTea says...

This is so ridiculous. How many children aged 11 have photographic identification? How is it reasonable to expect a child of 11 to bring their passport to the school bus every morning? Passports are expensive and children have a habit of loosing things, besides which, not all children have one.

More to the point, she quite clearly isn't sixteen.

This bus driver sounds like a total muppet.
This is so ridiculous. How many children aged 11 have photographic identification? How is it reasonable to expect a child of 11 to bring their passport to the school bus every morning? Passports are expensive and children have a habit of loosing things, besides which, not all children have one. More to the point, she quite clearly isn't sixteen. This bus driver sounds like a total muppet. PlanetTea

12:24pm Mon 13 Jan 14

chillout says...

Aren't the parents involved when purchasing yo-zone cards from the council ? or they should know if their child has one or even if they have a free school pass for travel on buses ? Now if they forget the pass the parent should have some blame in this also shouldn't they ? The amount of kids that forget or have lost these cards is very very high indeed and some of the cards are damaged beyond belief where you have no chance of reading the info - but lets face it to get a replacement off the council was about £10 last time i heard - but not too sure if this has changed. Lets face it if you were travelling on a train you would make sure your child had I.D to qualify for a cheaper ticket wouldn't you ? Yes but obviously this young lass should have been able to get a £7 weekly without all this hassle !! First bus driver rawcliffe york.
Aren't the parents involved when purchasing yo-zone cards from the council ? or they should know if their child has one or even if they have a free school pass for travel on buses ? Now if they forget the pass the parent should have some blame in this also shouldn't they ? The amount of kids that forget or have lost these cards is very very high indeed and some of the cards are damaged beyond belief where you have no chance of reading the info - but lets face it to get a replacement off the council was about £10 last time i heard - but not too sure if this has changed. Lets face it if you were travelling on a train you would make sure your child had I.D to qualify for a cheaper ticket wouldn't you ? Yes but obviously this young lass should have been able to get a £7 weekly without all this hassle !! First bus driver rawcliffe york. chillout

12:26pm Mon 13 Jan 14

jusaying says...

PlanetTea wrote:
This is so ridiculous. How many children aged 11 have photographic identification? How is it reasonable to expect a child of 11 to bring their passport to the school bus every morning? Passports are expensive and children have a habit of loosing things, besides which, not all children have one.

More to the point, she quite clearly isn't sixteen.

This bus driver sounds like a total muppet.
You can get a free Yozone card off the York city council...... Only takes getting off the sofa and asking!!
[quote][p][bold]PlanetTea[/bold] wrote: This is so ridiculous. How many children aged 11 have photographic identification? How is it reasonable to expect a child of 11 to bring their passport to the school bus every morning? Passports are expensive and children have a habit of loosing things, besides which, not all children have one. More to the point, she quite clearly isn't sixteen. This bus driver sounds like a total muppet.[/p][/quote]You can get a free Yozone card off the York city council...... Only takes getting off the sofa and asking!! jusaying

12:59pm Mon 13 Jan 14

deuteronomy says...

You are correct jusaying, kids shouldn't have to bring these important and valuable documents. Parents should make sure that they have passes with them before going to school it is very important and save lots of cash - if they don't have a yo-zone there is a reason why and the parents should know if it has been lost or just forgotten it, it doesn't state if it had been lost/forgotten in this non-story.There must be a reason why she does't have one of these FREE cards. Megan get your parents to get you one A.S.A.P !!
You are correct jusaying, kids shouldn't have to bring these important and valuable documents. Parents should make sure that they have passes with them before going to school it is very important and save lots of cash - if they don't have a yo-zone there is a reason why and the parents should know if it has been lost or just forgotten it, it doesn't state if it had been lost/forgotten in this non-story.There must be a reason why she does't have one of these FREE cards. Megan get your parents to get you one A.S.A.P !! deuteronomy

1:34pm Mon 13 Jan 14

anistasia says...

She's wearing a school uniform.adult fares need sorting on buses and trains in law your not an adult til your 18 the age to vote so why pay adult fare if in law your not an adult.get the fares in line with the law problem solved.
She's wearing a school uniform.adult fares need sorting on buses and trains in law your not an adult til your 18 the age to vote so why pay adult fare if in law your not an adult.get the fares in line with the law problem solved. anistasia

1:37pm Mon 13 Jan 14

carpon says...

I will probably be given grief about my comment but here goes! Firstly common sense should have taken place regarding this young girl and the bus driver, and she should have not had a problem. This is not directed at the parents of this young girl but a generalization of parenting. If your son or daughter travels by bus on a regular basis they should carry their Yozone card, in the event of loosing their card as children can do, make sure they carry a back up emergency fund of money to get them home! , This is about teaching your children about accepting responsibility and accepting responsibility as a parent. I have children aged 7 and 9, my eldest is now 21, and I just cannot believe the moaning and winning of a minority of parents who blame everyone else apart from themselves for poor planning and parenting.
I will probably be given grief about my comment but here goes! Firstly common sense should have taken place regarding this young girl and the bus driver, and she should have not had a problem. This is not directed at the parents of this young girl but a generalization of parenting. If your son or daughter travels by bus on a regular basis they should carry their Yozone card, in the event of loosing their card as children can do, make sure they carry a back up emergency fund of money to get them home! , This is about teaching your children about accepting responsibility and accepting responsibility as a parent. I have children aged 7 and 9, my eldest is now 21, and I just cannot believe the moaning and winning of a minority of parents who blame everyone else apart from themselves for poor planning and parenting. carpon

3:53pm Mon 13 Jan 14

Carebear2 says...

"We are glad in this instance that a solution was reached that allowed the young girl to travel on our bus without being left on the roadside in what could have been a vulnerable position."

The young girl was made to pay full adult fare, and consequently go without her lunch, in order to be let on the bus. How is this a 'solution being reached'? If First York are going to implement new policies to ask all under-16's for ID then wouldn't it be a good idea to actually inform the people it affects first, or has this been missed off the story? Either way, it's blatantly obvious she's under 16 and common sense should prevail in a situation like this.
"We are glad in this instance that a solution was reached that allowed the young girl to travel on our bus without being left on the roadside in what could have been a vulnerable position." The young girl was made to pay full adult fare, and consequently go without her lunch, in order to be let on the bus. How is this a 'solution being reached'? If First York are going to implement new policies to ask all under-16's for ID then wouldn't it be a good idea to actually inform the people it affects first, or has this been missed off the story? Either way, it's blatantly obvious she's under 16 and common sense should prevail in a situation like this. Carebear2

4:12pm Mon 13 Jan 14

Dave Ruddock says...

its easy, bring in National ID cards. almost every other western country have them . I take it the child in question is not the only one that has had this happen
Seems a few things wrong here, Passports for school children, Driver not using Common Sence. One wounders was it Merrett driving
its easy, bring in National ID cards. almost every other western country have them . I take it the child in question is not the only one that has had this happen Seems a few things wrong here, Passports for school children, Driver not using Common Sence. One wounders was it Merrett driving Dave Ruddock

4:44pm Mon 13 Jan 14

uhtred says...

"a solution was found that enabled her to travel" , what a joke; this infers the bus driver made some concession, he didn't ,according to the report she had to buy an adult pass! Why didn't the company simply apologise rather than give a poorly attempted face saving answer.
"a solution was found that enabled her to travel" , what a joke; this infers the bus driver made some concession, he didn't ,according to the report she had to buy an adult pass! Why didn't the company simply apologise rather than give a poorly attempted face saving answer. uhtred

4:47pm Mon 13 Jan 14

Clubfoot says...

This happened to us on the same bus service before xmas ,,i emailed this to first york ,
Message:
Can somebody please explain to me why my daughter was not allowed to buy a
child week rover this morning .The driver refused to sell her one as she
did not have any I.D with her ,,but was dressed in full school uniform .I
can see the point that she did not have I.D with her ,but then had the
cheek to sell her a child return for £1.60 ,,.I cannot fathom this at all
..Its hard enough to pay for the kid to get to school as it is without idiot
bus drivers carrying on in this contradictory manor .I have the ticket in
question in my possession but am not sure if the random scattering of
numbers on it is actually a code of some description .Can someone please
make sense of this and get back asap as we as working family cannot afford
the £1.60 a day charge .

THIS WAS THEIR REPLY

Unfortunately you don't state how old your daughter is, but if she is 11 or over she has to have a Yozone card or other photographic ID to purchase & use a weekly ticket.

If the driver had issued a weekly ticket, she would have had to show this ID each time she travelled and, as she doesn't have any, this obviously would have caused her problems.

He has charged her £1.60 as I'm assuming she isnt 16 - 18 (in which case he should have charged her a full adult fare).

Yozone cards are free from the council and you can pick up a form at most secondary schools, libraries and council reception areas. You can also download one from the itravelyork website.
This happened to us on the same bus service before xmas ,,i emailed this to first york , Message: Can somebody please explain to me why my daughter was not allowed to buy a child week rover this morning .The driver refused to sell her one as she did not have any I.D with her ,,but was dressed in full school uniform .I can see the point that she did not have I.D with her ,but then had the cheek to sell her a child return for £1.60 ,,.I cannot fathom this at all ..Its hard enough to pay for the kid to get to school as it is without idiot bus drivers carrying on in this contradictory manor .I have the ticket in question in my possession but am not sure if the random scattering of numbers on it is actually a code of some description .Can someone please make sense of this and get back asap as we as working family cannot afford the £1.60 a day charge . THIS WAS THEIR REPLY Unfortunately you don't state how old your daughter is, but if she is 11 or over she has to have a Yozone card or other photographic ID to purchase & use a weekly ticket. If the driver had issued a weekly ticket, she would have had to show this ID each time she travelled and, as she doesn't have any, this obviously would have caused her problems. He has charged her £1.60 as I'm assuming she isnt 16 - 18 (in which case he should have charged her a full adult fare). Yozone cards are free from the council and you can pick up a form at most secondary schools, libraries and council reception areas. You can also download one from the itravelyork website. Clubfoot

4:52pm Mon 13 Jan 14

MouseHouse says...

It's easy to hide behind policies and processes. Just apply the brain you were born with. This sort of nonsensical decision making by a person responsible for driving a bus full of children, pensioners and folk heading into work is a very scary thought.
It's easy to hide behind policies and processes. Just apply the brain you were born with. This sort of nonsensical decision making by a person responsible for driving a bus full of children, pensioners and folk heading into work is a very scary thought. MouseHouse

5:21pm Mon 13 Jan 14

Blythespirit says...

This doesn't just happen to children either. Not too long ago I witnessed a driver turning down a pensioner because she had literally just lost her bus pass. The lady was eighty and already distressed about losing her pass. One of my fellow passengers actually paid the full fare for her.
This doesn't just happen to children either. Not too long ago I witnessed a driver turning down a pensioner because she had literally just lost her bus pass. The lady was eighty and already distressed about losing her pass. One of my fellow passengers actually paid the full fare for her. Blythespirit

6:15pm Mon 13 Jan 14

JulieRed says...

She is clearly NOT 16 & she's wearing a school uniform! My daughters used the number 7 & 6 daily when they travelled to school & the problems we had with the drivers was endless. I made many complaints to First York but to be honest I don't think they are all that bothered so long as the 'First York bank account' looks healthy! I even suggested they invest in some Driver education (that letter went unanswered). I'm so glad they don't have to use these services any more.
She is clearly NOT 16 & she's wearing a school uniform! My daughters used the number 7 & 6 daily when they travelled to school & the problems we had with the drivers was endless. I made many complaints to First York but to be honest I don't think they are all that bothered so long as the 'First York bank account' looks healthy! I even suggested they invest in some Driver education (that letter went unanswered). I'm so glad they don't have to use these services any more. JulieRed

6:22pm Mon 13 Jan 14

JulieRed says...

Just to add something to my last comment..... Is a YoZone card needed because she is clearly under 16 & wearing a York school sweater?! Puzzled?!
Just to add something to my last comment..... Is a YoZone card needed because she is clearly under 16 & wearing a York school sweater?! Puzzled?! JulieRed

6:40pm Mon 13 Jan 14

greggy83 says...

Carebear2 wrote:
"We are glad in this instance that a solution was reached that allowed the young girl to travel on our bus without being left on the roadside in what could have been a vulnerable position."

The young girl was made to pay full adult fare, and consequently go without her lunch, in order to be let on the bus. How is this a 'solution being reached'? If First York are going to implement new policies to ask all under-16's for ID then wouldn't it be a good idea to actually inform the people it affects first, or has this been missed off the story? Either way, it's blatantly obvious she's under 16 and common sense should prevail in a situation like this.
With sympathy to the young girl, First York aren't really implementing anything new. YO Zone cards have been around for at least 15-16 years, and I know this because I had one whilst I was at secondary school and I'm 30 now! YO Zone cards are no secret, and they don't cost anything. Fair enough, she's in school uniform now, but why not get a YO Zone card for the weekend too? You win both ways then!
[quote][p][bold]Carebear2[/bold] wrote: "We are glad in this instance that a solution was reached that allowed the young girl to travel on our bus without being left on the roadside in what could have been a vulnerable position." The young girl was made to pay full adult fare, and consequently go without her lunch, in order to be let on the bus. How is this a 'solution being reached'? If First York are going to implement new policies to ask all under-16's for ID then wouldn't it be a good idea to actually inform the people it affects first, or has this been missed off the story? Either way, it's blatantly obvious she's under 16 and common sense should prevail in a situation like this.[/p][/quote]With sympathy to the young girl, First York aren't really implementing anything new. YO Zone cards have been around for at least 15-16 years, and I know this because I had one whilst I was at secondary school and I'm 30 now! YO Zone cards are no secret, and they don't cost anything. Fair enough, she's in school uniform now, but why not get a YO Zone card for the weekend too? You win both ways then! greggy83

7:43pm Mon 13 Jan 14

Buzzz Light-year says...

Got to love these ringing endorsements for First York.
If it was chucking it down and I had a twisted ankle and knackered shoes and heavy bags I'd still rather walk than pay those incompetent psychos my hard earned cash.

Have a look First. Your brand isn't doing too well.
Got to love these ringing endorsements for First York. If it was chucking it down and I had a twisted ankle and knackered shoes and heavy bags I'd still rather walk than pay those incompetent psychos my hard earned cash. Have a look First. Your brand isn't doing too well. Buzzz Light-year

9:11pm Mon 13 Jan 14

matroom says...

sparkseffect wrote:
It's a pity that an incident such as this brings out the "all York bus drivers are morons" brigade. True, it shouldn't have happened and any decent manager would have apologised without trying to make excuses (or hiding behind the anonymity of "a First spokesman"). However, there are plenty of good, careful and thoughtful drivers at First - and the other companies around here - who do look after their passengers, and it's time that the critics of First acknowledged that. As for First - apologise to Mr Harris and his daughter, sort out your systems and your training, and get some supervision out on the road to deal with those people who are trying to travel for nothing (oh, yes, there are plenty of those), rather than leaving the drivers in an impossible situation in cases such as this.
Obviously a nazi bus driver then !!!
[quote][p][bold]sparkseffect[/bold] wrote: It's a pity that an incident such as this brings out the "all York bus drivers are morons" brigade. True, it shouldn't have happened and any decent manager would have apologised without trying to make excuses (or hiding behind the anonymity of "a First spokesman"). However, there are plenty of good, careful and thoughtful drivers at First - and the other companies around here - who do look after their passengers, and it's time that the critics of First acknowledged that. As for First - apologise to Mr Harris and his daughter, sort out your systems and your training, and get some supervision out on the road to deal with those people who are trying to travel for nothing (oh, yes, there are plenty of those), rather than leaving the drivers in an impossible situation in cases such as this.[/p][/quote]Obviously a nazi bus driver then !!! matroom

10:00pm Mon 13 Jan 14

rattydriver says...

why didn't she buy a single so she still had money for dinner?
why didn't she buy a single so she still had money for dinner? rattydriver

10:20pm Mon 13 Jan 14

Alexandra_1 says...

chillout wrote:
Aren't the parents involved when purchasing yo-zone cards from the council ? or they should know if their child has one or even if they have a free school pass for travel on buses ? Now if they forget the pass the parent should have some blame in this also shouldn't they ? The amount of kids that forget or have lost these cards is very very high indeed and some of the cards are damaged beyond belief where you have no chance of reading the info - but lets face it to get a replacement off the council was about £10 last time i heard - but not too sure if this has changed. Lets face it if you were travelling on a train you would make sure your child had I.D to qualify for a cheaper ticket wouldn't you ? Yes but obviously this young lass should have been able to get a £7 weekly without all this hassle !! First bus driver rawcliffe york.
you are an absolute moron and no doubt one of the miserable, unreliable bus drivers at first york. kids forget things, that's a given, it does not mean they should have to walk a lengthy distance home or be made to go without lunch because you have no common sense and no morals whatsoever. bus drivers should use their brains, clearly you can tell who is eleven and who is eighteen and last i checked, there are no people who wear a school uniform just to save a few quid on the bus. if a imagine if it were your eleven year old son or daughter or niece going without dinner or being made to walk home in the dark alone, i'm sure you'd change your tune.
[quote][p][bold]chillout[/bold] wrote: Aren't the parents involved when purchasing yo-zone cards from the council ? or they should know if their child has one or even if they have a free school pass for travel on buses ? Now if they forget the pass the parent should have some blame in this also shouldn't they ? The amount of kids that forget or have lost these cards is very very high indeed and some of the cards are damaged beyond belief where you have no chance of reading the info - but lets face it to get a replacement off the council was about £10 last time i heard - but not too sure if this has changed. Lets face it if you were travelling on a train you would make sure your child had I.D to qualify for a cheaper ticket wouldn't you ? Yes but obviously this young lass should have been able to get a £7 weekly without all this hassle !! First bus driver rawcliffe york.[/p][/quote]you are an absolute moron and no doubt one of the miserable, unreliable bus drivers at first york. kids forget things, that's a given, it does not mean they should have to walk a lengthy distance home or be made to go without lunch because you have no common sense and no morals whatsoever. bus drivers should use their brains, clearly you can tell who is eleven and who is eighteen and last i checked, there are no people who wear a school uniform just to save a few quid on the bus. if a imagine if it were your eleven year old son or daughter or niece going without dinner or being made to walk home in the dark alone, i'm sure you'd change your tune. Alexandra_1

10:34pm Mon 13 Jan 14

VicMeldrew says...

rattydriver wrote:
why didn't she buy a single so she still had money for dinner?
Because she's 11 years old, panicked and was probably intimidated by the driver!!
[quote][p][bold]rattydriver[/bold] wrote: why didn't she buy a single so she still had money for dinner?[/p][/quote]Because she's 11 years old, panicked and was probably intimidated by the driver!! VicMeldrew

10:39pm Mon 13 Jan 14

The OX says...

rattydriver wrote:
why didn't she buy a single so she still had money for dinner?
Derr she needed to get home too
[quote][p][bold]rattydriver[/bold] wrote: why didn't she buy a single so she still had money for dinner?[/p][/quote]Derr she needed to get home too The OX

11:43pm Mon 13 Jan 14

topumpire1 says...

Moan after moan, the driver is a moron, the driver is a moron, BUT he was well within his rights to ask for the id before selling a child ticket, yes the child was in Uniform & yes, she was boarding the bus at the "right time" to enable her to get to school (although she WAS not on a bus that would pass her school), and of yes,. she was ONLY 11 & in the photo above, does look that young. But where can a driver (or the company) draw the line? The driver insisted that an ADULT weekly ticket was brought, BUT really the compromise should have been that the child paid the adult fare for ONE journey or day, then make sure she had her id with her for the next day, then buy the child weekly season ticket (& use it until the following Monday!!). Also, the family should have applied to First bus, for a refund of the difference between adult & child fare, WITH all the id evidence, First would look good/ great if they publicly paid the refund. Instead, they look the bad guys!
Moan after moan, the driver is a moron, the driver is a moron, BUT he was well within his rights to ask for the id before selling a child ticket, yes the child was in Uniform & yes, she was boarding the bus at the "right time" to enable her to get to school (although she WAS not on a bus that would pass her school), and of yes,. she was ONLY 11 & in the photo above, does look that young. But where can a driver (or the company) draw the line? The driver insisted that an ADULT weekly ticket was brought, BUT really the compromise should have been that the child paid the adult fare for ONE journey or day, then make sure she had her id with her for the next day, then buy the child weekly season ticket (& use it until the following Monday!!). Also, the family should have applied to First bus, for a refund of the difference between adult & child fare, WITH all the id evidence, First would look good/ great if they publicly paid the refund. Instead, they look the bad guys! topumpire1

11:58pm Mon 13 Jan 14

topumpire1 says...

I would add that this occurred on the first week back at school, after the Christmas break, was the driver new/ new to the route? I bet that at the start of EVERY term, the drivers are reminded to CHECK id before selling child ticket(s), but how many actually did? & how many "sixth former's (over 16, put their uniform jumper on &) brought child tickets/ weekly tickets. This was a classic ploy, in my school days, at the start of the subsequent weeks, "we" showed the previous week's ticket (even if NOT in uniform), paid the child fare & pocketed the remaining change. The parents would have supplied the full, adult / weekly pass fare!
So, ........
I would add that this occurred on the first week back at school, after the Christmas break, was the driver new/ new to the route? I bet that at the start of EVERY term, the drivers are reminded to CHECK id before selling child ticket(s), but how many actually did? & how many "sixth former's (over 16, put their uniform jumper on &) brought child tickets/ weekly tickets. This was a classic ploy, in my school days, at the start of the subsequent weeks, "we" showed the previous week's ticket (even if NOT in uniform), paid the child fare & pocketed the remaining change. The parents would have supplied the full, adult / weekly pass fare! So, ........ topumpire1

12:12am Tue 14 Jan 14

topumpire1 says...

Clubfoot wrote:
This happened to us on the same bus service before xmas ,,i emailed this to first york ,
Message:
Can somebody please explain to me why my daughter was not allowed to buy a
child week rover this morning .The driver refused to sell her one as she
did not have any I.D with her ,,but was dressed in full school uniform .I
can see the point that she did not have I.D with her ,but then had the
cheek to sell her a child return for £1.60 ,,.I cannot fathom this at all
..Its hard enough to pay for the kid to get to school as it is without idiot
bus drivers carrying on in this contradictory manor .I have the ticket in
question in my possession but am not sure if the random scattering of
numbers on it is actually a code of some description .Can someone please
make sense of this and get back asap as we as working family cannot afford
the £1.60 a day charge .

THIS WAS THEIR REPLY

Unfortunately you don't state how old your daughter is, but if she is 11 or over she has to have a Yozone card or other photographic ID to purchase & use a weekly ticket.

If the driver had issued a weekly ticket, she would have had to show this ID each time she travelled and, as she doesn't have any, this obviously would have caused her problems.

He has charged her £1.60 as I'm assuming she isnt 16 - 18 (in which case he should have charged her a full adult fare).

Yozone cards are free from the council and you can pick up a form at most secondary schools, libraries and council reception areas. You can also download one from the itravelyork website.
Well done to First York, Morons? Jobsworths? No way, It looks clear from your comments, clubfoot, your daughter does NOT own/ possess a YOzone card, but has had ample opportunity to get one. The card AND ticket should BOTH be shown every day/ journey, BUT once sold, a child single may never be shown again & return is only shown once.
[quote][p][bold]Clubfoot[/bold] wrote: This happened to us on the same bus service before xmas ,,i emailed this to first york , Message: Can somebody please explain to me why my daughter was not allowed to buy a child week rover this morning .The driver refused to sell her one as she did not have any I.D with her ,,but was dressed in full school uniform .I can see the point that she did not have I.D with her ,but then had the cheek to sell her a child return for £1.60 ,,.I cannot fathom this at all ..Its hard enough to pay for the kid to get to school as it is without idiot bus drivers carrying on in this contradictory manor .I have the ticket in question in my possession but am not sure if the random scattering of numbers on it is actually a code of some description .Can someone please make sense of this and get back asap as we as working family cannot afford the £1.60 a day charge . THIS WAS THEIR REPLY Unfortunately you don't state how old your daughter is, but if she is 11 or over she has to have a Yozone card or other photographic ID to purchase & use a weekly ticket. If the driver had issued a weekly ticket, she would have had to show this ID each time she travelled and, as she doesn't have any, this obviously would have caused her problems. He has charged her £1.60 as I'm assuming she isnt 16 - 18 (in which case he should have charged her a full adult fare). Yozone cards are free from the council and you can pick up a form at most secondary schools, libraries and council reception areas. You can also download one from the itravelyork website.[/p][/quote]Well done to First York, Morons? Jobsworths? No way, It looks clear from your comments, clubfoot, your daughter does NOT own/ possess a YOzone card, but has had ample opportunity to get one. The card AND ticket should BOTH be shown every day/ journey, BUT once sold, a child single may never be shown again & return is only shown once. topumpire1

3:15am Tue 14 Jan 14

Magicman! says...

Although this gives the company bad press, technically speaking they are correct. If you travel on a train and show the conductor a ticket which says "YP" in the top corner, but don't have your Young Persons Railcard, then the ticket is invalid and you have to buy a full price ticket; the same applies for tickets bought with a disabled railcard or a family railcard.

Other companies have operated the policy whereby children have to show some form of ID for a reduced fare for several years... ConnexionsBuses advertised on their vehicles that they charge child 'half fares' (as opposed the two-third fares as other companies do), and in small print it stated the child must have valid ID to show they're the appropriate age. Harrogate and District the same, Coastliner too.

Whilst discretion can be used, this situation is very similar to the "ID for purchasing alcohol" situation which gets recycled in the papers every now and then - when a shop refused to sell some 90-year-old a bottle of Jack because they have no ID; there are all manner of comments saying the shopworker was wrong, but once the question has been asked then it is legally binding. And in the case of this bus issue, how is the driver not to know the girl isn't actually a teenager with stunted growth?
Although this gives the company bad press, technically speaking they are correct. If you travel on a train and show the conductor a ticket which says "YP" in the top corner, but don't have your Young Persons Railcard, then the ticket is invalid and you have to buy a full price ticket; the same applies for tickets bought with a disabled railcard or a family railcard. Other companies have operated the policy whereby children have to show some form of ID for a reduced fare for several years... ConnexionsBuses advertised on their vehicles that they charge child 'half fares' (as opposed the two-third fares as other companies do), and in small print it stated the child must have valid ID to show they're the appropriate age. Harrogate and District the same, Coastliner too. Whilst discretion can be used, this situation is very similar to the "ID for purchasing alcohol" situation which gets recycled in the papers every now and then - when a shop refused to sell some 90-year-old a bottle of Jack because they have no ID; there are all manner of comments saying the shopworker was wrong, but once the question has been asked then it is legally binding. And in the case of this bus issue, how is the driver not to know the girl isn't actually a teenager with stunted growth? Magicman!

7:21am Tue 14 Jan 14

Pinza-C55 says...

It's remarkable to see the vitriol directed towards the driver when he was just doing what he was told. By all means have a go at First, but not the middle man.
It's remarkable to see the vitriol directed towards the driver when he was just doing what he was told. By all means have a go at First, but not the middle man. Pinza-C55

8:40am Tue 14 Jan 14

openallhours says...

Pinza-C55 wrote:
It's remarkable to see the vitriol directed towards the driver when he was just doing what he was told. By all means have a go at First, but not the middle man.
If the driver was told to drive the bus off a bridge, would he still not be at fault because he was told to do it? Come on, grow a few brain cells. The attitude of some of the bus drivers (along with bin men, taxi drivers, council employees etc) leaves a lot to be desired. Weak, incompetent and ineffective management is rife throughout this country.
[quote][p][bold]Pinza-C55[/bold] wrote: It's remarkable to see the vitriol directed towards the driver when he was just doing what he was told. By all means have a go at First, but not the middle man.[/p][/quote]If the driver was told to drive the bus off a bridge, would he still not be at fault because he was told to do it? Come on, grow a few brain cells. The attitude of some of the bus drivers (along with bin men, taxi drivers, council employees etc) leaves a lot to be desired. Weak, incompetent and ineffective management is rife throughout this country. openallhours

10:28am Tue 14 Jan 14

sniper 9964 says...

The problem with first is your damed if you do damed if you don't. The driver followed correct procedure. From the memo sent by the management. There are a group of RPO's that hunt drivers. And if the bus had been jumped by the RPO team and the child had not got her YoZone card the driver would have been booked. And the Girls details taken and repoted for incorrect ticket. Dont dam the driver its a manager problem
The problem with first is your damed if you do damed if you don't. The driver followed correct procedure. From the memo sent by the management. There are a group of RPO's that hunt drivers. And if the bus had been jumped by the RPO team and the child had not got her YoZone card the driver would have been booked. And the Girls details taken and repoted for incorrect ticket. Dont dam the driver its a manager problem sniper 9964

11:04am Tue 14 Jan 14

PhilR@Strike says...

After reading through the above bad publicity/customer feedback, I really think First Management need to look again at this policy,
Bottom line, if a child is wearing a School Uniform then they are under 16years old!!! (They stop wearing them when they start A levels I believe?)
Come on First, use a bit of Common sense! :(
After reading through the above bad publicity/customer feedback, I really think First Management need to look again at this policy, Bottom line, if a child is wearing a School Uniform then they are under 16years old!!! (They stop wearing them when they start A levels I believe?) Come on First, use a bit of Common sense! :( PhilR@Strike

11:09am Tue 14 Jan 14

Dr Brian says...

First York said "“It is extremely difficult to make exceptions to this rule, especially at busy boarding times"

It is called common sense, Any sensible person can see the girl is not over 16. But First York is such a poor company no wonder they do not allow their staff to use their judgement!
First York said "“It is extremely difficult to make exceptions to this rule, especially at busy boarding times" It is called common sense, Any sensible person can see the girl is not over 16. But First York is such a poor company no wonder they do not allow their staff to use their judgement! Dr Brian

11:11am Tue 14 Jan 14

PhilR@Strike says...

Magicman! wrote:
Although this gives the company bad press, technically speaking they are correct. If you travel on a train and show the conductor a ticket which says "YP" in the top corner, but don't have your Young Persons Railcard, then the ticket is invalid and you have to buy a full price ticket; the same applies for tickets bought with a disabled railcard or a family railcard. Other companies have operated the policy whereby children have to show some form of ID for a reduced fare for several years... ConnexionsBuses advertised on their vehicles that they charge child 'half fares' (as opposed the two-third fares as other companies do), and in small print it stated the child must have valid ID to show they're the appropriate age. Harrogate and District the same, Coastliner too. Whilst discretion can be used, this situation is very similar to the "ID for purchasing alcohol" situation which gets recycled in the papers every now and then - when a shop refused to sell some 90-year-old a bottle of Jack because they have no ID; there are all manner of comments saying the shopworker was wrong, but once the question has been asked then it is legally binding. And in the case of this bus issue, how is the driver not to know the girl isn't actually a teenager with stunted growth?
Best way to resolve is by direct action!
Every Kid should carry an ID, but leave it at the bottom of their bags.
With a whole line of Kids waisting time fumbling for their ID, delaying the Bus, First will soon decide to use common sence!
After all that's what us Oldies would do? :)
[quote][p][bold]Magicman![/bold] wrote: Although this gives the company bad press, technically speaking they are correct. If you travel on a train and show the conductor a ticket which says "YP" in the top corner, but don't have your Young Persons Railcard, then the ticket is invalid and you have to buy a full price ticket; the same applies for tickets bought with a disabled railcard or a family railcard. Other companies have operated the policy whereby children have to show some form of ID for a reduced fare for several years... ConnexionsBuses advertised on their vehicles that they charge child 'half fares' (as opposed the two-third fares as other companies do), and in small print it stated the child must have valid ID to show they're the appropriate age. Harrogate and District the same, Coastliner too. Whilst discretion can be used, this situation is very similar to the "ID for purchasing alcohol" situation which gets recycled in the papers every now and then - when a shop refused to sell some 90-year-old a bottle of Jack because they have no ID; there are all manner of comments saying the shopworker was wrong, but once the question has been asked then it is legally binding. And in the case of this bus issue, how is the driver not to know the girl isn't actually a teenager with stunted growth?[/p][/quote]Best way to resolve is by direct action! Every Kid should carry an ID, but leave it at the bottom of their bags. With a whole line of Kids waisting time fumbling for their ID, delaying the Bus, First will soon decide to use common sence! After all that's what us Oldies would do? :) PhilR@Strike

11:19am Tue 14 Jan 14

deuteronomy says...

Alexandra_1 wrote:
chillout wrote:
Aren't the parents involved when purchasing yo-zone cards from the council ? or they should know if their child has one or even if they have a free school pass for travel on buses ? Now if they forget the pass the parent should have some blame in this also shouldn't they ? The amount of kids that forget or have lost these cards is very very high indeed and some of the cards are damaged beyond belief where you have no chance of reading the info - but lets face it to get a replacement off the council was about £10 last time i heard - but not too sure if this has changed. Lets face it if you were travelling on a train you would make sure your child had I.D to qualify for a cheaper ticket wouldn't you ? Yes but obviously this young lass should have been able to get a £7 weekly without all this hassle !! First bus driver rawcliffe york.
you are an absolute moron and no doubt one of the miserable, unreliable bus drivers at first york. kids forget things, that's a given, it does not mean they should have to walk a lengthy distance home or be made to go without lunch because you have no common sense and no morals whatsoever. bus drivers should use their brains, clearly you can tell who is eleven and who is eighteen and last i checked, there are no people who wear a school uniform just to save a few quid on the bus. if a imagine if it were your eleven year old son or daughter or niece going without dinner or being made to walk home in the dark alone, i'm sure you'd change your tune.
I don't think i am a Moron ! and i am not miserable - that is a fact !! kids forgetting their passes is indeed a common event and when this happens i do use my brain and let them travel and give them the ticket they require, and indeed i have had to let several kids travel free on regular occasions. I love my job especially taking the kids to schools.And no i wouldn't change my tune - if my son forgets his staff pass and gets charged its o.k with - me its our fault, and yes i would be very very annoyed if he went without his lunch and was made to walk home !!!! i would be straight down to my HQ in Tanner Row and wanted to know what happened - definitely would not go to the Press though, i would sort it out myself and follow up with the Manager to see what he has done about the situation and if you feel you are getting no joy take it further up the ladder - all the numbers are available on line. And getting back to the original story - YES YES YES as stated it shouldn't have happened to the little girl and no way have i stated that it was her fault, so do not know why i am a Moron i certainly did not get personal in my comment. And yes the first question i will be asking to kids wanting a weekly ticket is - HAVE YOU GOT A YOZONE and if not i will give them advice on where to get one and let them have a ticket it is my job !!!!!!
[quote][p][bold]Alexandra_1[/bold] wrote: [quote][p][bold]chillout[/bold] wrote: Aren't the parents involved when purchasing yo-zone cards from the council ? or they should know if their child has one or even if they have a free school pass for travel on buses ? Now if they forget the pass the parent should have some blame in this also shouldn't they ? The amount of kids that forget or have lost these cards is very very high indeed and some of the cards are damaged beyond belief where you have no chance of reading the info - but lets face it to get a replacement off the council was about £10 last time i heard - but not too sure if this has changed. Lets face it if you were travelling on a train you would make sure your child had I.D to qualify for a cheaper ticket wouldn't you ? Yes but obviously this young lass should have been able to get a £7 weekly without all this hassle !! First bus driver rawcliffe york.[/p][/quote]you are an absolute moron and no doubt one of the miserable, unreliable bus drivers at first york. kids forget things, that's a given, it does not mean they should have to walk a lengthy distance home or be made to go without lunch because you have no common sense and no morals whatsoever. bus drivers should use their brains, clearly you can tell who is eleven and who is eighteen and last i checked, there are no people who wear a school uniform just to save a few quid on the bus. if a imagine if it were your eleven year old son or daughter or niece going without dinner or being made to walk home in the dark alone, i'm sure you'd change your tune.[/p][/quote]I don't think i am a Moron ! and i am not miserable - that is a fact !! kids forgetting their passes is indeed a common event and when this happens i do use my brain and let them travel and give them the ticket they require, and indeed i have had to let several kids travel free on regular occasions. I love my job especially taking the kids to schools.And no i wouldn't change my tune - if my son forgets his staff pass and gets charged its o.k with - me its our fault, and yes i would be very very annoyed if he went without his lunch and was made to walk home !!!! i would be straight down to my HQ in Tanner Row and wanted to know what happened - definitely would not go to the Press though, i would sort it out myself and follow up with the Manager to see what he has done about the situation and if you feel you are getting no joy take it further up the ladder - all the numbers are available on line. And getting back to the original story - YES YES YES as stated it shouldn't have happened to the little girl and no way have i stated that it was her fault, so do not know why i am a Moron i certainly did not get personal in my comment. And yes the first question i will be asking to kids wanting a weekly ticket is - HAVE YOU GOT A YOZONE and if not i will give them advice on where to get one and let them have a ticket it is my job !!!!!! deuteronomy

11:32am Tue 14 Jan 14

the original Homer says...

deuteronomy wrote:
Alexandra_1 wrote:
chillout wrote: Aren't the parents involved when purchasing yo-zone cards from the council ? or they should know if their child has one or even if they have a free school pass for travel on buses ? Now if they forget the pass the parent should have some blame in this also shouldn't they ? The amount of kids that forget or have lost these cards is very very high indeed and some of the cards are damaged beyond belief where you have no chance of reading the info - but lets face it to get a replacement off the council was about £10 last time i heard - but not too sure if this has changed. Lets face it if you were travelling on a train you would make sure your child had I.D to qualify for a cheaper ticket wouldn't you ? Yes but obviously this young lass should have been able to get a £7 weekly without all this hassle !! First bus driver rawcliffe york.
you are an absolute moron and no doubt one of the miserable, unreliable bus drivers at first york. kids forget things, that's a given, it does not mean they should have to walk a lengthy distance home or be made to go without lunch because you have no common sense and no morals whatsoever. bus drivers should use their brains, clearly you can tell who is eleven and who is eighteen and last i checked, there are no people who wear a school uniform just to save a few quid on the bus. if a imagine if it were your eleven year old son or daughter or niece going without dinner or being made to walk home in the dark alone, i'm sure you'd change your tune.
I don't think i am a Moron ! and i am not miserable - that is a fact !! kids forgetting their passes is indeed a common event and when this happens i do use my brain and let them travel and give them the ticket they require, and indeed i have had to let several kids travel free on regular occasions. I love my job especially taking the kids to schools.And no i wouldn't change my tune - if my son forgets his staff pass and gets charged its o.k with - me its our fault, and yes i would be very very annoyed if he went without his lunch and was made to walk home !!!! i would be straight down to my HQ in Tanner Row and wanted to know what happened - definitely would not go to the Press though, i would sort it out myself and follow up with the Manager to see what he has done about the situation and if you feel you are getting no joy take it further up the ladder - all the numbers are available on line. And getting back to the original story - YES YES YES as stated it shouldn't have happened to the little girl and no way have i stated that it was her fault, so do not know why i am a Moron i certainly did not get personal in my comment. And yes the first question i will be asking to kids wanting a weekly ticket is - HAVE YOU GOT A YOZONE and if not i will give them advice on where to get one and let them have a ticket it is my job !!!!!!
Well said deuteronomy

The problem seems to be that First have issued a directive to drivers, with an ambiguous instruction that they can use their discretion.

Some drivers know where to strike a balance, but not all do.

What's obviously not needed for deuteronomy, but is needed for some drivers, is a clearer definition of what the discretion allows. Letting the child travel, and telling them how they can get the ID later sounds like perfcet use of that discretion.
[quote][p][bold]deuteronomy[/bold] wrote: [quote][p][bold]Alexandra_1[/bold] wrote: [quote][p][bold]chillout[/bold] wrote: Aren't the parents involved when purchasing yo-zone cards from the council ? or they should know if their child has one or even if they have a free school pass for travel on buses ? Now if they forget the pass the parent should have some blame in this also shouldn't they ? The amount of kids that forget or have lost these cards is very very high indeed and some of the cards are damaged beyond belief where you have no chance of reading the info - but lets face it to get a replacement off the council was about £10 last time i heard - but not too sure if this has changed. Lets face it if you were travelling on a train you would make sure your child had I.D to qualify for a cheaper ticket wouldn't you ? Yes but obviously this young lass should have been able to get a £7 weekly without all this hassle !! First bus driver rawcliffe york.[/p][/quote]you are an absolute moron and no doubt one of the miserable, unreliable bus drivers at first york. kids forget things, that's a given, it does not mean they should have to walk a lengthy distance home or be made to go without lunch because you have no common sense and no morals whatsoever. bus drivers should use their brains, clearly you can tell who is eleven and who is eighteen and last i checked, there are no people who wear a school uniform just to save a few quid on the bus. if a imagine if it were your eleven year old son or daughter or niece going without dinner or being made to walk home in the dark alone, i'm sure you'd change your tune.[/p][/quote]I don't think i am a Moron ! and i am not miserable - that is a fact !! kids forgetting their passes is indeed a common event and when this happens i do use my brain and let them travel and give them the ticket they require, and indeed i have had to let several kids travel free on regular occasions. I love my job especially taking the kids to schools.And no i wouldn't change my tune - if my son forgets his staff pass and gets charged its o.k with - me its our fault, and yes i would be very very annoyed if he went without his lunch and was made to walk home !!!! i would be straight down to my HQ in Tanner Row and wanted to know what happened - definitely would not go to the Press though, i would sort it out myself and follow up with the Manager to see what he has done about the situation and if you feel you are getting no joy take it further up the ladder - all the numbers are available on line. And getting back to the original story - YES YES YES as stated it shouldn't have happened to the little girl and no way have i stated that it was her fault, so do not know why i am a Moron i certainly did not get personal in my comment. And yes the first question i will be asking to kids wanting a weekly ticket is - HAVE YOU GOT A YOZONE and if not i will give them advice on where to get one and let them have a ticket it is my job !!!!!![/p][/quote]Well said deuteronomy The problem seems to be that First have issued a directive to drivers, with an ambiguous instruction that they can use their discretion. Some drivers know where to strike a balance, but not all do. What's obviously not needed for deuteronomy, but is needed for some drivers, is a clearer definition of what the discretion allows. Letting the child travel, and telling them how they can get the ID later sounds like perfcet use of that discretion. the original Homer

11:44am Tue 14 Jan 14

Anna Mossity says...

She could go to Cannon Lee school and walk there and back every day? Would save a lot of bother.
She could go to Cannon Lee school and walk there and back every day? Would save a lot of bother. Anna Mossity

11:55am Tue 14 Jan 14

deuteronomy says...

the original Homer wrote:
deuteronomy wrote:
Alexandra_1 wrote:
chillout wrote: Aren't the parents involved when purchasing yo-zone cards from the council ? or they should know if their child has one or even if they have a free school pass for travel on buses ? Now if they forget the pass the parent should have some blame in this also shouldn't they ? The amount of kids that forget or have lost these cards is very very high indeed and some of the cards are damaged beyond belief where you have no chance of reading the info - but lets face it to get a replacement off the council was about £10 last time i heard - but not too sure if this has changed. Lets face it if you were travelling on a train you would make sure your child had I.D to qualify for a cheaper ticket wouldn't you ? Yes but obviously this young lass should have been able to get a £7 weekly without all this hassle !! First bus driver rawcliffe york.
you are an absolute moron and no doubt one of the miserable, unreliable bus drivers at first york. kids forget things, that's a given, it does not mean they should have to walk a lengthy distance home or be made to go without lunch because you have no common sense and no morals whatsoever. bus drivers should use their brains, clearly you can tell who is eleven and who is eighteen and last i checked, there are no people who wear a school uniform just to save a few quid on the bus. if a imagine if it were your eleven year old son or daughter or niece going without dinner or being made to walk home in the dark alone, i'm sure you'd change your tune.
I don't think i am a Moron ! and i am not miserable - that is a fact !! kids forgetting their passes is indeed a common event and when this happens i do use my brain and let them travel and give them the ticket they require, and indeed i have had to let several kids travel free on regular occasions. I love my job especially taking the kids to schools.And no i wouldn't change my tune - if my son forgets his staff pass and gets charged its o.k with - me its our fault, and yes i would be very very annoyed if he went without his lunch and was made to walk home !!!! i would be straight down to my HQ in Tanner Row and wanted to know what happened - definitely would not go to the Press though, i would sort it out myself and follow up with the Manager to see what he has done about the situation and if you feel you are getting no joy take it further up the ladder - all the numbers are available on line. And getting back to the original story - YES YES YES as stated it shouldn't have happened to the little girl and no way have i stated that it was her fault, so do not know why i am a Moron i certainly did not get personal in my comment. And yes the first question i will be asking to kids wanting a weekly ticket is - HAVE YOU GOT A YOZONE and if not i will give them advice on where to get one and let them have a ticket it is my job !!!!!!
Well said deuteronomy

The problem seems to be that First have issued a directive to drivers, with an ambiguous instruction that they can use their discretion.

Some drivers know where to strike a balance, but not all do.

What's obviously not needed for deuteronomy, but is needed for some drivers, is a clearer definition of what the discretion allows. Letting the child travel, and telling them how they can get the ID later sounds like perfcet use of that discretion.
Common sense and having a Heart does does go in unison with this job at times, lets face it who wants an argument when you are trying to keep the number 6 Ten minutes apart - especially trying to get children to school on time, good god she was in uniform why the I.D scenario ? it should have been the common sense scenario ...
[quote][p][bold]the original Homer[/bold] wrote: [quote][p][bold]deuteronomy[/bold] wrote: [quote][p][bold]Alexandra_1[/bold] wrote: [quote][p][bold]chillout[/bold] wrote: Aren't the parents involved when purchasing yo-zone cards from the council ? or they should know if their child has one or even if they have a free school pass for travel on buses ? Now if they forget the pass the parent should have some blame in this also shouldn't they ? The amount of kids that forget or have lost these cards is very very high indeed and some of the cards are damaged beyond belief where you have no chance of reading the info - but lets face it to get a replacement off the council was about £10 last time i heard - but not too sure if this has changed. Lets face it if you were travelling on a train you would make sure your child had I.D to qualify for a cheaper ticket wouldn't you ? Yes but obviously this young lass should have been able to get a £7 weekly without all this hassle !! First bus driver rawcliffe york.[/p][/quote]you are an absolute moron and no doubt one of the miserable, unreliable bus drivers at first york. kids forget things, that's a given, it does not mean they should have to walk a lengthy distance home or be made to go without lunch because you have no common sense and no morals whatsoever. bus drivers should use their brains, clearly you can tell who is eleven and who is eighteen and last i checked, there are no people who wear a school uniform just to save a few quid on the bus. if a imagine if it were your eleven year old son or daughter or niece going without dinner or being made to walk home in the dark alone, i'm sure you'd change your tune.[/p][/quote]I don't think i am a Moron ! and i am not miserable - that is a fact !! kids forgetting their passes is indeed a common event and when this happens i do use my brain and let them travel and give them the ticket they require, and indeed i have had to let several kids travel free on regular occasions. I love my job especially taking the kids to schools.And no i wouldn't change my tune - if my son forgets his staff pass and gets charged its o.k with - me its our fault, and yes i would be very very annoyed if he went without his lunch and was made to walk home !!!! i would be straight down to my HQ in Tanner Row and wanted to know what happened - definitely would not go to the Press though, i would sort it out myself and follow up with the Manager to see what he has done about the situation and if you feel you are getting no joy take it further up the ladder - all the numbers are available on line. And getting back to the original story - YES YES YES as stated it shouldn't have happened to the little girl and no way have i stated that it was her fault, so do not know why i am a Moron i certainly did not get personal in my comment. And yes the first question i will be asking to kids wanting a weekly ticket is - HAVE YOU GOT A YOZONE and if not i will give them advice on where to get one and let them have a ticket it is my job !!!!!![/p][/quote]Well said deuteronomy The problem seems to be that First have issued a directive to drivers, with an ambiguous instruction that they can use their discretion. Some drivers know where to strike a balance, but not all do. What's obviously not needed for deuteronomy, but is needed for some drivers, is a clearer definition of what the discretion allows. Letting the child travel, and telling them how they can get the ID later sounds like perfcet use of that discretion.[/p][/quote]Common sense and having a Heart does does go in unison with this job at times, lets face it who wants an argument when you are trying to keep the number 6 Ten minutes apart - especially trying to get children to school on time, good god she was in uniform why the I.D scenario ? it should have been the common sense scenario ... deuteronomy

11:59am Tue 14 Jan 14

Pinza-C55 says...

openallhours wrote:
Pinza-C55 wrote:
It's remarkable to see the vitriol directed towards the driver when he was just doing what he was told. By all means have a go at First, but not the middle man.
If the driver was told to drive the bus off a bridge, would he still not be at fault because he was told to do it? Come on, grow a few brain cells. The attitude of some of the bus drivers (along with bin men, taxi drivers, council employees etc) leaves a lot to be desired. Weak, incompetent and ineffective management is rife throughout this country.
Thanks for lowering the tone of the place. Also for denigrating council employees.
"Weak, incompetent and ineffective management is rife throughout this country."
The management of First could hardly be described as "weak", "Stalinist" would be more appropriate. They effectively backed the driver up by saying he doing what he was told but then they tried to distance themselves by adding the "discretion" bit.
[quote][p][bold]openallhours[/bold] wrote: [quote][p][bold]Pinza-C55[/bold] wrote: It's remarkable to see the vitriol directed towards the driver when he was just doing what he was told. By all means have a go at First, but not the middle man.[/p][/quote]If the driver was told to drive the bus off a bridge, would he still not be at fault because he was told to do it? Come on, grow a few brain cells. The attitude of some of the bus drivers (along with bin men, taxi drivers, council employees etc) leaves a lot to be desired. Weak, incompetent and ineffective management is rife throughout this country.[/p][/quote]Thanks for lowering the tone of the place. Also for denigrating council employees. "Weak, incompetent and ineffective management is rife throughout this country." The management of First could hardly be described as "weak", "Stalinist" would be more appropriate. They effectively backed the driver up by saying he doing what he was told but then they tried to distance themselves by adding the "discretion" bit. Pinza-C55

12:09pm Tue 14 Jan 14

m dee says...

deuteronomy wrote:
Alexandra_1 wrote:
chillout wrote:
Aren't the parents involved when purchasing yo-zone cards from the council ? or they should know if their child has one or even if they have a free school pass for travel on buses ? Now if they forget the pass the parent should have some blame in this also shouldn't they ? The amount of kids that forget or have lost these cards is very very high indeed and some of the cards are damaged beyond belief where you have no chance of reading the info - but lets face it to get a replacement off the council was about £10 last time i heard - but not too sure if this has changed. Lets face it if you were travelling on a train you would make sure your child had I.D to qualify for a cheaper ticket wouldn't you ? Yes but obviously this young lass should have been able to get a £7 weekly without all this hassle !! First bus driver rawcliffe york.
you are an absolute moron and no doubt one of the miserable, unreliable bus drivers at first york. kids forget things, that's a given, it does not mean they should have to walk a lengthy distance home or be made to go without lunch because you have no common sense and no morals whatsoever. bus drivers should use their brains, clearly you can tell who is eleven and who is eighteen and last i checked, there are no people who wear a school uniform just to save a few quid on the bus. if a imagine if it were your eleven year old son or daughter or niece going without dinner or being made to walk home in the dark alone, i'm sure you'd change your tune.
I don't think i am a Moron ! and i am not miserable - that is a fact !! kids forgetting their passes is indeed a common event and when this happens i do use my brain and let them travel and give them the ticket they require, and indeed i have had to let several kids travel free on regular occasions. I love my job especially taking the kids to schools.And no i wouldn't change my tune - if my son forgets his staff pass and gets charged its o.k with - me its our fault, and yes i would be very very annoyed if he went without his lunch and was made to walk home !!!! i would be straight down to my HQ in Tanner Row and wanted to know what happened - definitely would not go to the Press though, i would sort it out myself and follow up with the Manager to see what he has done about the situation and if you feel you are getting no joy take it further up the ladder - all the numbers are available on line. And getting back to the original story - YES YES YES as stated it shouldn't have happened to the little girl and no way have i stated that it was her fault, so do not know why i am a Moron i certainly did not get personal in my comment. And yes the first question i will be asking to kids wanting a weekly ticket is - HAVE YOU GOT A YOZONE and if not i will give them advice on where to get one and let them have a ticket it is my job !!!!!!
Just to add a few interesting points.
Everyone is going on about Yzone cards from the information given she did not have one and the First website states you do not have to have one just some photo I.D,if she only used the bus for school she would not have a use for a Yzone card.

She usually bought her ticket on a Monday the driver showed a letter stated I.D had to be shown,was this a new policy that the passengers would not be aware of if a recent change ??

The driver said she could not travel unless she bought an adult weekly pass. She had to use her dinner money to buy one.

why would he not advise her to get a first day £3.70 and sort out the situation from home with her parents rather then have to buy a £12.00 ticket??
Could she have bought a first week child ticket on the Tuesday has or are they only available on a Monday as the website does not say ??

First need to clarify with their drivers what they can and cannot do as with children these things happen and just as importantly give the public the same info and yes parents be warned some form of I.D saves a lot of hassle.
[quote][p][bold]deuteronomy[/bold] wrote: [quote][p][bold]Alexandra_1[/bold] wrote: [quote][p][bold]chillout[/bold] wrote: Aren't the parents involved when purchasing yo-zone cards from the council ? or they should know if their child has one or even if they have a free school pass for travel on buses ? Now if they forget the pass the parent should have some blame in this also shouldn't they ? The amount of kids that forget or have lost these cards is very very high indeed and some of the cards are damaged beyond belief where you have no chance of reading the info - but lets face it to get a replacement off the council was about £10 last time i heard - but not too sure if this has changed. Lets face it if you were travelling on a train you would make sure your child had I.D to qualify for a cheaper ticket wouldn't you ? Yes but obviously this young lass should have been able to get a £7 weekly without all this hassle !! First bus driver rawcliffe york.[/p][/quote]you are an absolute moron and no doubt one of the miserable, unreliable bus drivers at first york. kids forget things, that's a given, it does not mean they should have to walk a lengthy distance home or be made to go without lunch because you have no common sense and no morals whatsoever. bus drivers should use their brains, clearly you can tell who is eleven and who is eighteen and last i checked, there are no people who wear a school uniform just to save a few quid on the bus. if a imagine if it were your eleven year old son or daughter or niece going without dinner or being made to walk home in the dark alone, i'm sure you'd change your tune.[/p][/quote]I don't think i am a Moron ! and i am not miserable - that is a fact !! kids forgetting their passes is indeed a common event and when this happens i do use my brain and let them travel and give them the ticket they require, and indeed i have had to let several kids travel free on regular occasions. I love my job especially taking the kids to schools.And no i wouldn't change my tune - if my son forgets his staff pass and gets charged its o.k with - me its our fault, and yes i would be very very annoyed if he went without his lunch and was made to walk home !!!! i would be straight down to my HQ in Tanner Row and wanted to know what happened - definitely would not go to the Press though, i would sort it out myself and follow up with the Manager to see what he has done about the situation and if you feel you are getting no joy take it further up the ladder - all the numbers are available on line. And getting back to the original story - YES YES YES as stated it shouldn't have happened to the little girl and no way have i stated that it was her fault, so do not know why i am a Moron i certainly did not get personal in my comment. And yes the first question i will be asking to kids wanting a weekly ticket is - HAVE YOU GOT A YOZONE and if not i will give them advice on where to get one and let them have a ticket it is my job !!!!!![/p][/quote]Just to add a few interesting points. Everyone is going on about Yzone cards from the information given she did not have one and the First website states you do not have to have one just some photo I.D,if she only used the bus for school she would not have a use for a Yzone card. She usually bought her ticket on a Monday the driver showed a letter stated I.D had to be shown,was this a new policy that the passengers would not be aware of if a recent change ?? The driver said she could not travel unless she bought an adult weekly pass. She had to use her dinner money to buy one. why would he not advise her to get a first day £3.70 and sort out the situation from home with her parents rather then have to buy a £12.00 ticket?? Could she have bought a first week child ticket on the Tuesday has or are they only available on a Monday as the website does not say ?? First need to clarify with their drivers what they can and cannot do as with children these things happen and just as importantly give the public the same info and yes parents be warned some form of I.D saves a lot of hassle. m dee

12:16pm Tue 14 Jan 14

goatman says...

With regard to obtaining a YoZone card, could they not be issued at schools?
With regard to obtaining a YoZone card, could they not be issued at schools? goatman

1:01pm Tue 14 Jan 14

GixerGaz says...

I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker!

So nothing surprises me about York bus drivers!

Thats why I now live in Doncaster and walk to work! :)
I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker! So nothing surprises me about York bus drivers! Thats why I now live in Doncaster and walk to work! :) GixerGaz

1:14pm Tue 14 Jan 14

YOYOwhy? says...

Anna Mossity wrote:
She could go to Cannon Lee school and walk there and back every day? Would save a lot of bother.
I suspect the family are Catholic, hence the decision to send their daughter to All Saints rather than Canon Lee.
[quote][p][bold]Anna Mossity[/bold] wrote: She could go to Cannon Lee school and walk there and back every day? Would save a lot of bother.[/p][/quote]I suspect the family are Catholic, hence the decision to send their daughter to All Saints rather than Canon Lee. YOYOwhy?

1:27pm Tue 14 Jan 14

Allan Whitehead says...

I was of the opinion that adults in most public services employment had to have sort of customer services training in common sense.
Yes, instructions have been issued which required employee has to seek identification prior to allowing the purchase of an 11 to 16 weekly bus ticket. Yes, some children may look to be older than 16. However, this particular passenger was obviously not 16 years of age. I dread to consider what would have happened if this Child Megan Harris, had not had any extra money to purchase an adult fare. Would she have been left at the bus stop unaccompanied?
Action like the one this driver had taken are really beyond belief, and cannot be considered normal of someone who is in such a position, not to have clearly see Megan was a Child.
In this particular incident the company or driver have no defence for refusing this Child a weekly 11 to 16--bus ticket.

I trust and hope that the directors of “First York Bus Operators” will take this particular case and issue to all users the need to ensure their children have the necessary prove of age when boarding their buses.
I was of the opinion that adults in most public services employment had to have sort of customer services training in common sense. Yes, instructions have been issued which required employee has to seek identification prior to allowing the purchase of an 11 to 16 weekly bus ticket. Yes, some children may look to be older than 16. However, this particular passenger was obviously not 16 years of age. I dread to consider what would have happened if this Child Megan Harris, had not had any extra money to purchase an adult fare. Would she have been left at the bus stop unaccompanied? Action like the one this driver had taken are really beyond belief, and cannot be considered normal of someone who is in such a position, not to have clearly see Megan was a Child. In this particular incident the company or driver have no defence for refusing this Child a weekly 11 to 16--bus ticket. I trust and hope that the directors of “First York Bus Operators” will take this particular case and issue to all users the need to ensure their children have the necessary prove of age when boarding their buses. Allan Whitehead

1:52pm Tue 14 Jan 14

Anna Mossity says...

YOYOwhy? wrote:
Anna Mossity wrote: She could go to Cannon Lee school and walk there and back every day? Would save a lot of bother.
I suspect the family are Catholic, hence the decision to send their daughter to All Saints rather than Canon Lee.
Ah, positive bigotry. I'm sure Canon Lee welcome all faiths.
[quote][p][bold]YOYOwhy?[/bold] wrote: [quote][p][bold]Anna Mossity[/bold] wrote: She could go to Cannon Lee school and walk there and back every day? Would save a lot of bother.[/p][/quote]I suspect the family are Catholic, hence the decision to send their daughter to All Saints rather than Canon Lee.[/p][/quote]Ah, positive bigotry. I'm sure Canon Lee welcome all faiths. Anna Mossity

1:57pm Tue 14 Jan 14

AGuyFromStrensall says...

GixerGaz wrote:
I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker!

So nothing surprises me about York bus drivers!

Thats why I now live in Doncaster and walk to work! :)
Wow.... rude bus drivers are rarely a reason to move city. That's impressive ;)
[quote][p][bold]GixerGaz[/bold] wrote: I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker! So nothing surprises me about York bus drivers! Thats why I now live in Doncaster and walk to work! :)[/p][/quote]Wow.... rude bus drivers are rarely a reason to move city. That's impressive ;) AGuyFromStrensall

2:07pm Tue 14 Jan 14

the original Homer says...

GixerGaz wrote:
I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker! So nothing surprises me about York bus drivers! Thats why I now live in Doncaster and walk to work! :)
I'm sure I've seen something saying that drivers can't let passenegrs on once they've started indicating to move off.

There was a spate, a few years ago, where some bus drivers indicated right as soon as they stopped, in the hope that a gap would then be waiting for them when they were ready to move. This then led to cars simply ignoring bus indicators, and bus journeys being even slower.
When the hjghway code was changed to give priority to buses setting off, the trade off was that buses had to be ready to go before they indicated.
I don't know if any of that is law or just recommendations, but I have seen notices saying that drivers simply aren't allowed to re-open doors.
[quote][p][bold]GixerGaz[/bold] wrote: I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker! So nothing surprises me about York bus drivers! Thats why I now live in Doncaster and walk to work! :)[/p][/quote]I'm sure I've seen something saying that drivers can't let passenegrs on once they've started indicating to move off. There was a spate, a few years ago, where some bus drivers indicated right as soon as they stopped, in the hope that a gap would then be waiting for them when they were ready to move. This then led to cars simply ignoring bus indicators, and bus journeys being even slower. When the hjghway code was changed to give priority to buses setting off, the trade off was that buses had to be ready to go before they indicated. I don't know if any of that is law or just recommendations, but I have seen notices saying that drivers simply aren't allowed to re-open doors. the original Homer

2:22pm Tue 14 Jan 14

YOYOwhy? says...

Anna Mossity wrote:
YOYOwhy? wrote:
Anna Mossity wrote: She could go to Cannon Lee school and walk there and back every day? Would save a lot of bother.
I suspect the family are Catholic, hence the decision to send their daughter to All Saints rather than Canon Lee.
Ah, positive bigotry. I'm sure Canon Lee welcome all faiths.
I'm sure they do.
[quote][p][bold]Anna Mossity[/bold] wrote: [quote][p][bold]YOYOwhy?[/bold] wrote: [quote][p][bold]Anna Mossity[/bold] wrote: She could go to Cannon Lee school and walk there and back every day? Would save a lot of bother.[/p][/quote]I suspect the family are Catholic, hence the decision to send their daughter to All Saints rather than Canon Lee.[/p][/quote]Ah, positive bigotry. I'm sure Canon Lee welcome all faiths.[/p][/quote]I'm sure they do. YOYOwhy?

4:13pm Tue 14 Jan 14

PhilR@Strike says...

Anna Mossity wrote:
YOYOwhy? wrote:
Anna Mossity wrote: She could go to Cannon Lee school and walk there and back every day? Would save a lot of bother.
I suspect the family are Catholic, hence the decision to send their daughter to All Saints rather than Canon Lee.
Ah, positive bigotry. I'm sure Canon Lee welcome all faiths.
Ah, negative Intolerance :(
[quote][p][bold]Anna Mossity[/bold] wrote: [quote][p][bold]YOYOwhy?[/bold] wrote: [quote][p][bold]Anna Mossity[/bold] wrote: She could go to Cannon Lee school and walk there and back every day? Would save a lot of bother.[/p][/quote]I suspect the family are Catholic, hence the decision to send their daughter to All Saints rather than Canon Lee.[/p][/quote]Ah, positive bigotry. I'm sure Canon Lee welcome all faiths.[/p][/quote]Ah, negative Intolerance :( PhilR@Strike

6:36pm Tue 14 Jan 14

RoseD says...

Sorry this lass was left frightened and confused as to what to do. My own daughter, even at an older age (but socially awkward and mildly autistic) finally got sick of the almost constant abuse and began walking to school and then, to York College. I've had drivers slam the door in my face, even when other passengers have said "There's someone coming".
Doesn't happen in Winchester, the drivers here are fab. Same with Portsmouth.
This creep could have endangered her. Does anyone recall the driver who refused a young woman a ride for want of TWENTY PENCE and she was brutally attacked? The driver in this story sounds like another heartless jobsworth, power hungry and happy to make girls and young women suffer.
Sorry this lass was left frightened and confused as to what to do. My own daughter, even at an older age (but socially awkward and mildly autistic) finally got sick of the almost constant abuse and began walking to school and then, to York College. I've had drivers slam the door in my face, even when other passengers have said "There's someone coming". Doesn't happen in Winchester, the drivers here are fab. Same with Portsmouth. This creep could have endangered her. Does anyone recall the driver who refused a young woman a ride for want of TWENTY PENCE and she was brutally attacked? The driver in this story sounds like another heartless jobsworth, power hungry and happy to make girls and young women suffer. RoseD

6:45pm Tue 14 Jan 14

CaroleBaines says...

RoseD wrote:
Sorry this lass was left frightened and confused as to what to do. My own daughter, even at an older age (but socially awkward and mildly autistic) finally got sick of the almost constant abuse and began walking to school and then, to York College. I've had drivers slam the door in my face, even when other passengers have said "There's someone coming".
Doesn't happen in Winchester, the drivers here are fab. Same with Portsmouth.
This creep could have endangered her. Does anyone recall the driver who refused a young woman a ride for want of TWENTY PENCE and she was brutally attacked? The driver in this story sounds like another heartless jobsworth, power hungry and happy to make girls and young women suffer.
Absolutely. Not all the drivers are bad so it is wrong to tar all, but I no longer use First buses because I simply got fed up of the rudeness and petty rule implementing. Straw that broke this camel's back was not being allowed on because apparently £5 note is too large to give change to for a £2.30 fare. It was hissing down and to be honest, I felt such a wimp to take this kind of bullying from the driver - but with a queue behind me, I am afraid that is what I did.
[quote][p][bold]RoseD[/bold] wrote: Sorry this lass was left frightened and confused as to what to do. My own daughter, even at an older age (but socially awkward and mildly autistic) finally got sick of the almost constant abuse and began walking to school and then, to York College. I've had drivers slam the door in my face, even when other passengers have said "There's someone coming". Doesn't happen in Winchester, the drivers here are fab. Same with Portsmouth. This creep could have endangered her. Does anyone recall the driver who refused a young woman a ride for want of TWENTY PENCE and she was brutally attacked? The driver in this story sounds like another heartless jobsworth, power hungry and happy to make girls and young women suffer.[/p][/quote]Absolutely. Not all the drivers are bad so it is wrong to tar all, but I no longer use First buses because I simply got fed up of the rudeness and petty rule implementing. Straw that broke this camel's back was not being allowed on because apparently £5 note is too large to give change to for a £2.30 fare. It was hissing down and to be honest, I felt such a wimp to take this kind of bullying from the driver - but with a queue behind me, I am afraid that is what I did. CaroleBaines

10:59pm Tue 14 Jan 14

PhilR@Strike says...

Oh dear! First do seen to have opened a bag of worms here!
How many posts now?
Time for Management and customer services to step up to the plate me thinks?
Oh dear! First do seen to have opened a bag of worms here! How many posts now? Time for Management and customer services to step up to the plate me thinks? PhilR@Strike

7:18am Wed 15 Jan 14

northern1306 says...

Regardless of her obviously being a child and in uniform - she could not show her YoZone card, I can't understand how she doesn't have one - the school even arranged for the council to go to the school to arrange ones for children who's parent's whoc couldn't get to the council offices to get one AND were sent 3 reminders home - I can't understand why she didn't buy a single or a return until it was sorted. There are plenty of paypoints in york where a weekly ticked can be purchased prior to travel - which is what I do to purchase my daughters....Oh wait, you need your YoZone number to be able to puchase one.......Maybe they should have read the letters coming home from the school like the rest of us did????
Regardless of her obviously being a child and in uniform - she could not show her YoZone card, I can't understand how she doesn't have one - the school even arranged for the council to go to the school to arrange ones for children who's parent's whoc couldn't get to the council offices to get one AND were sent 3 reminders home - I can't understand why she didn't buy a single or a return until it was sorted. There are plenty of paypoints in york where a weekly ticked can be purchased prior to travel - which is what I do to purchase my daughters....Oh wait, you need your YoZone number to be able to puchase one.......Maybe they should have read the letters coming home from the school like the rest of us did???? northern1306

7:28am Wed 15 Jan 14

northern1306 says...

The OX wrote:
rattydriver wrote:
why didn't she buy a single so she still had money for dinner?
Derr she needed to get home too
The school has emergency funds set up for this - she would have got home....
[quote][p][bold]The OX[/bold] wrote: [quote][p][bold]rattydriver[/bold] wrote: why didn't she buy a single so she still had money for dinner?[/p][/quote]Derr she needed to get home too[/p][/quote]The school has emergency funds set up for this - she would have got home.... northern1306

8:21am Wed 15 Jan 14

CaroleBaines says...

PhilR@Strike wrote:
Oh dear! First do seen to have opened a bag of worms here!
How many posts now?
Time for Management and customer services to step up to the plate me thinks?
Quite. The buck stops with First management and the complaints are mounting up. There ought to be a system as we see in national government where heads of these companies face an enquiry. Open to Press - only way those at the top can feel the heat.
[quote][p][bold]PhilR@Strike[/bold] wrote: Oh dear! First do seen to have opened a bag of worms here! How many posts now? Time for Management and customer services to step up to the plate me thinks?[/p][/quote]Quite. The buck stops with First management and the complaints are mounting up. There ought to be a system as we see in national government where heads of these companies face an enquiry. Open to Press - only way those at the top can feel the heat. CaroleBaines

9:10am Wed 15 Jan 14

The OX says...

northern1306 wrote:
The OX wrote:
rattydriver wrote:
why didn't she buy a single so she still had money for dinner?
Derr she needed to get home too
The school has emergency funds set up for this - she would have got home....
Would a 11 year old know this, ?? it would have been better in the long run for the jobs worth driver to use his one brain cell to work it out in the first place
[quote][p][bold]northern1306[/bold] wrote: [quote][p][bold]The OX[/bold] wrote: [quote][p][bold]rattydriver[/bold] wrote: why didn't she buy a single so she still had money for dinner?[/p][/quote]Derr she needed to get home too[/p][/quote]The school has emergency funds set up for this - she would have got home....[/p][/quote]Would a 11 year old know this, ?? it would have been better in the long run for the jobs worth driver to use his one brain cell to work it out in the first place The OX

9:13am Wed 15 Jan 14

The OX says...

Anna Mossity wrote:
YOYOwhy? wrote:
Anna Mossity wrote: She could go to Cannon Lee school and walk there and back every day? Would save a lot of bother.
I suspect the family are Catholic, hence the decision to send their daughter to All Saints rather than Canon Lee.
Ah, positive bigotry. I'm sure Canon Lee welcome all faiths.
The point is the driver been a jobs worth, not what school the girl should go too !!!
[quote][p][bold]Anna Mossity[/bold] wrote: [quote][p][bold]YOYOwhy?[/bold] wrote: [quote][p][bold]Anna Mossity[/bold] wrote: She could go to Cannon Lee school and walk there and back every day? Would save a lot of bother.[/p][/quote]I suspect the family are Catholic, hence the decision to send their daughter to All Saints rather than Canon Lee.[/p][/quote]Ah, positive bigotry. I'm sure Canon Lee welcome all faiths.[/p][/quote]The point is the driver been a jobs worth, not what school the girl should go too !!! The OX

9:16am Wed 15 Jan 14

Dr Brian says...

GixerGaz wrote:
I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker!

So nothing surprises me about York bus drivers!

Thats why I now live in Doncaster and walk to work! :)
I think I would rather live inYork -even with rude bus drivers- than live in Doncaster!
[quote][p][bold]GixerGaz[/bold] wrote: I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker! So nothing surprises me about York bus drivers! Thats why I now live in Doncaster and walk to work! :)[/p][/quote]I think I would rather live inYork -even with rude bus drivers- than live in Doncaster! Dr Brian

2:09am Thu 16 Jan 14

Magicman! says...

GixerGaz wrote:
I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker!

So nothing surprises me about York bus drivers!

Thats why I now live in Doncaster and walk to work! :)
I've seen that happen on racedays when there's 197 buses waiting at the stops by the station... normal buses have gone past leaving passenger behind despite an 'inspector' telling them where passengers were waiting. I found out later from the inspector that he had booked those drivers for doing that.
[quote][p][bold]GixerGaz[/bold] wrote: I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker! So nothing surprises me about York bus drivers! Thats why I now live in Doncaster and walk to work! :)[/p][/quote]I've seen that happen on racedays when there's 197 buses waiting at the stops by the station... normal buses have gone past leaving passenger behind despite an 'inspector' telling them where passengers were waiting. I found out later from the inspector that he had booked those drivers for doing that. Magicman!

2:12am Thu 16 Jan 14

Magicman! says...

the original Homer wrote:
GixerGaz wrote:
I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker! So nothing surprises me about York bus drivers! Thats why I now live in Doncaster and walk to work! :)
I'm sure I've seen something saying that drivers can't let passenegrs on once they've started indicating to move off.

There was a spate, a few years ago, where some bus drivers indicated right as soon as they stopped, in the hope that a gap would then be waiting for them when they were ready to move. This then led to cars simply ignoring bus indicators, and bus journeys being even slower.
When the hjghway code was changed to give priority to buses setting off, the trade off was that buses had to be ready to go before they indicated.
I don't know if any of that is law or just recommendations, but I have seen notices saying that drivers simply aren't allowed to re-open doors.
This is true... the 'regulations' state that once the offside indictor has been activated that it is against procedure to then stop and allow extra boarding, and could result in disciplinary procedures. Saying that however, there are still some drivers who use discretion (ie "will I get caught for this? not likely") and allow a straggler to board, whilst others use their mirrors and wait a few seconds longer if they see somebody making a bee-line for the bus.
[quote][p][bold]the original Homer[/bold] wrote: [quote][p][bold]GixerGaz[/bold] wrote: I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker! So nothing surprises me about York bus drivers! Thats why I now live in Doncaster and walk to work! :)[/p][/quote]I'm sure I've seen something saying that drivers can't let passenegrs on once they've started indicating to move off. There was a spate, a few years ago, where some bus drivers indicated right as soon as they stopped, in the hope that a gap would then be waiting for them when they were ready to move. This then led to cars simply ignoring bus indicators, and bus journeys being even slower. When the hjghway code was changed to give priority to buses setting off, the trade off was that buses had to be ready to go before they indicated. I don't know if any of that is law or just recommendations, but I have seen notices saying that drivers simply aren't allowed to re-open doors.[/p][/quote]This is true... the 'regulations' state that once the offside indictor has been activated that it is against procedure to then stop and allow extra boarding, and could result in disciplinary procedures. Saying that however, there are still some drivers who use discretion (ie "will I get caught for this? not likely") and allow a straggler to board, whilst others use their mirrors and wait a few seconds longer if they see somebody making a bee-line for the bus. Magicman!

2:13am Thu 16 Jan 14

Magicman! says...

AGuyFromStrensall wrote:
GixerGaz wrote:
I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker!

So nothing surprises me about York bus drivers!

Thats why I now live in Doncaster and walk to work! :)
Wow.... rude bus drivers are rarely a reason to move city. That's impressive ;)
Especially when the 'city' you move to still has the same company as the primary bus operator!! :D
[quote][p][bold]AGuyFromStrensall[/bold] wrote: [quote][p][bold]GixerGaz[/bold] wrote: I have been refused onto a bus before when it was still stationary at the bus stop! I knocked on the door and he simply drove off! The W@nker! So nothing surprises me about York bus drivers! Thats why I now live in Doncaster and walk to work! :)[/p][/quote]Wow.... rude bus drivers are rarely a reason to move city. That's impressive ;)[/p][/quote]Especially when the 'city' you move to still has the same company as the primary bus operator!! :D Magicman!

2:20am Thu 16 Jan 14

Magicman! says...

CaroleBaines wrote:
RoseD wrote:
Sorry this lass was left frightened and confused as to what to do. My own daughter, even at an older age (but socially awkward and mildly autistic) finally got sick of the almost constant abuse and began walking to school and then, to York College. I've had drivers slam the door in my face, even when other passengers have said "There's someone coming".
Doesn't happen in Winchester, the drivers here are fab. Same with Portsmouth.
This creep could have endangered her. Does anyone recall the driver who refused a young woman a ride for want of TWENTY PENCE and she was brutally attacked? The driver in this story sounds like another heartless jobsworth, power hungry and happy to make girls and young women suffer.
Absolutely. Not all the drivers are bad so it is wrong to tar all, but I no longer use First buses because I simply got fed up of the rudeness and petty rule implementing. Straw that broke this camel's back was not being allowed on because apparently £5 note is too large to give change to for a £2.30 fare. It was hissing down and to be honest, I felt such a wimp to take this kind of bullying from the driver - but with a queue behind me, I am afraid that is what I did.
When I was in school I had a similar incident... Back then the buses were still green and yellow 'Rider York' but had the Firstgroup logos on the side. My school bus fare was a subsidised one and so it was only 45p; I had packed lunches rather than school meals.... get on the bus with a £2 coin and the driver cross-examined me with a "what on earth is this? You've had all day to change this up to something better", then using the £2 coin he KNOCKED ON MY HEAD with it, stating "use what's in there".

I told my mum what happened, and she got on the blower to First and made a formal complaint. The driver was already on warning for a few other "irregularities" and so this meant he had now struck out. I never saw him again. Did we go have a moan to the papers about it, attaching a photo of me looking sad at the camera? no, we dealt with it the proper old fashioned way!!
[quote][p][bold]CaroleBaines[/bold] wrote: [quote][p][bold]RoseD[/bold] wrote: Sorry this lass was left frightened and confused as to what to do. My own daughter, even at an older age (but socially awkward and mildly autistic) finally got sick of the almost constant abuse and began walking to school and then, to York College. I've had drivers slam the door in my face, even when other passengers have said "There's someone coming". Doesn't happen in Winchester, the drivers here are fab. Same with Portsmouth. This creep could have endangered her. Does anyone recall the driver who refused a young woman a ride for want of TWENTY PENCE and she was brutally attacked? The driver in this story sounds like another heartless jobsworth, power hungry and happy to make girls and young women suffer.[/p][/quote]Absolutely. Not all the drivers are bad so it is wrong to tar all, but I no longer use First buses because I simply got fed up of the rudeness and petty rule implementing. Straw that broke this camel's back was not being allowed on because apparently £5 note is too large to give change to for a £2.30 fare. It was hissing down and to be honest, I felt such a wimp to take this kind of bullying from the driver - but with a queue behind me, I am afraid that is what I did.[/p][/quote]When I was in school I had a similar incident... Back then the buses were still green and yellow 'Rider York' but had the Firstgroup logos on the side. My school bus fare was a subsidised one and so it was only 45p; I had packed lunches rather than school meals.... get on the bus with a £2 coin and the driver cross-examined me with a "what on earth is this? You've had all day to change this up to something better", then using the £2 coin he KNOCKED ON MY HEAD with it, stating "use what's in there". I told my mum what happened, and she got on the blower to First and made a formal complaint. The driver was already on warning for a few other "irregularities" and so this meant he had now struck out. I never saw him again. Did we go have a moan to the papers about it, attaching a photo of me looking sad at the camera? no, we dealt with it the proper old fashioned way!! Magicman!

7:58pm Thu 16 Jan 14

LadyYork1979 says...

just goes to prove what an utter shower of.... this so called company is

the drivers are merely steering wheel attendants and nothing more
just goes to prove what an utter shower of.... this so called company is the drivers are merely steering wheel attendants and nothing more LadyYork1979

9:19pm Fri 17 Jan 14

baldiebiker says...

Some years ago my son got on the bus and the driver said he had to pay full fare as he looked over 16, which he wasn't, He only had money for a half fare and gave that to the driver and went and sat down.
The driver tried to make him get off and walk the 3 miles home in the dark, when my son refused he drove into town made all the passeners get off and drove to the police station.
Looking back I think I should have had him charged with kidnapping?
Some years ago my son got on the bus and the driver said he had to pay full fare as he looked over 16, which he wasn't, He only had money for a half fare and gave that to the driver and went and sat down. The driver tried to make him get off and walk the 3 miles home in the dark, when my son refused he drove into town made all the passeners get off and drove to the police station. Looking back I think I should have had him charged with kidnapping? baldiebiker

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