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East Coast passengers asked views on services
8:08am Thursday 5th December 2013 in News
EAST Coast rail passengers are being invited to have their say on services along the line from York to London and Edinburgh.
The York-based rail operator says it is working with the Department for Transport to collect passengers’ personal experiences of stations, trains and customer service, with the information to be given to the companies bidding to run services from February 2015.
The online feedback (passengerfocus.org.uk/key-issues/passenger-power) will give passengers the chance to share their thoughts on how services might improve in the future.
Chief executive Anthony Smith said: “This is a good opportunity for people to let companies know what they actually want from future services.”