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Police and Crime Commissioner Julia Mulligan in better service pledge
PEOPLE who are unhappy with how they have been treated by local police have been urged to speak out.
Julia Mulligan, who was appointed Police and Crime Commissioner (PCC) for North Yorkshire last November, has pledged to do what she can to improve the service, and says she wants to hear from anyone who has dealt with the force to find out their thoughts.
She said: “A lot of the time, people don’t make official complaints, they just want better service as it’s seen to be a big deal, and it’s putting people off.
“I had a couple the other day who had been subjected to the most awful hate crime and had the most terrible service. I asked if they wanted to make a complaint, but they liked the police officer and didn’t want to point the finger at anyone. But they just wanted to make it clear it shouldn’t have happened in the first place.”
Mrs Mulligan said: “For the first time ever, there’s a named person responsible for making sure the police do a good job.
“People don’t know where to go and who to ask. Some come to me, some go to the IPCC, some go to local officers, and for people who don’t know how, it can be really difficult.
“We’re really trying hard to support people through that. The last thing they need is a heavy load of bureaucracy thrown at them. Most times all they want is an apology.”
Mrs Mulligan said although all complaints to police would be investigated by the force, if someone was unhappy with the service they had received from police, the PCC could highlight training issues to senior officers.
To contact Mrs Mulligan, write to Office of Police and Crime Commissioner, 12 Granby Road, Harrogate HG1 4ST, phone 01423 569562, or email email@example.com
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