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South Park Care Home put residents ‘at risk’
9:59am Friday 27th September 2013 in News
A DAMNING report on a York care home has revealed the full extent to which residents have been placed at risk.
The inspection report by the Care Quality Commission (CQC) on South Park in Acomb said medication was sometimes given at the wrong time or not at all.
One person missed their medicine for a week because staff had thrown the stock away, another was given an inhaler to help their breathing only once instead of the prescribed twice a day and a third was given their painkillers late on two consecutive occasions and suffered increased pain.
“Poor auditing and record keeping meant that people’s health and safety was being placed at unnecessary risk of harm,” said the report.
The Press reported earlier this month that an investigation had been launched at the 80-bed home in Gale Lane and it had been temporarily barred from admitting new residents following an inspection, but details of the CQC’s concerns were withheld at that time.
The report has now revealed that the commission is demanding action on all eight of its required standards: respecting and involving residents, meeting nutritional needs, management of medicines, staffing, assessing and monitoring the quality of service, the care and welfare of residents, residents consenting to their care and treatment, and record keeping.
It says inspectors observed a resident on the Ebor Unit eating a bowl of cereal so far away from the table that they continually spilt milk and cereal down their clothes. “We observed staff coming in and out of the room but they made no attempt to seat this person more appropriately, in order for them to eat their breakfast in a dignified manner.”
The inspectors also heard two members of staff make derogatory comments about people’s appearance and the manner in which they were eating, within their hearing. “This was poor practice, devalued people as individuals and made the dinining experience poor.”
There was also insufficient qualified and skilled staff to meet health and welfare needs.
The CQC said it had asked for a report from the home’s provider by October 4, setting out action to be taken to meet standards.
Care home owners pledge ‘programme of improvements’
SOUTH Park’s owner, Four Seasons Health Care, said residents’ wellbeing was its priority and it took quality of care very seriously.
It said it was the company which notified the council when concerns were brought to its attention by a whistle-blowing member of staff.
A spokeswoman said: “We regret that in this instance, the quality of care being provided at South Park fell below the standards we expect to deliver and that our residents are entitled to receive.
“Our regional management team is overseeing a programme of improvements in consultation with the council and this work has been going on since the inspection in July. We believe we have made significant movement towards ensuring we meet the quality performance measures.”
She said the home had a new management team in place, staffing levels had been increased and the requirement for agency staff was falling as recruitment checks were being completed and permanent staff took up post.
Measures had been taken to ensure policies and procedures were rigorously followed in respect of administration of medications and record keeping, including appointing a clinical lead and lead nurses in units to oversee medication as well as instigating ongoing audits. “We have also improved staff training.”
The council said it was working with the CQC to support South Park to make necessary improvements through a co-ordinated improvement plan, and said if residents or their friends or relatives had any concerns, they should phone its care manager as soon as possible on 01904 553800.