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South Park Care Home owners ‘making improvements’
11:46am Wednesday 4th September 2013 in News
AN INVESTIGATION has been launched at a York care home after concerns were raised about the quality of care.
South Park Nursing Home in Gale Lane, Acomb, has been temporarily barred from admitting new residents while the probe continues.
The Care Quality Commission (CQC) said it had recently carried out an inspection at the 80-bed home in response to “information of concern”.
A spokeswoman said inspectors identified a number of areas where improvements were needed. “However, as the report from this visit is currently being finalised, we cannot give further details before it is published,” she said.
“We are liaising closely with the local authority and other agencies to ensure the safety and wellbeing of everyone who lives at the home. We continue to monitor the provider and if required we will take any further regulatory action as appropriate.”
Graham Terry, assistant director of adults, children and education at City of York Council, said the authority was carrying out a “safeguarding investigation”.
He said: “While the investigation is ongoing we have put a temporary hold on any new placements at the home.
“We are working with the Care Quality Commission while we support the provider to make any necessary improvements.” He could not provide further details until the investigation was completed.
Four Seasons Health Care, which owns South Park, said it regretted that, in this instance, some aspects of the quality of care provided fell below the standards it expected to deliver and its residents were entitled to expect.
A spokesman said: “Our regional management team is overseeing a programme of improvements in consultation with City of York Council and we expect to see the home fully compliant with all quality performance measures very soon.”
He said the company was aware the inspectors had concerns relating to administration of medication – documentation and the timing that some medications were given – and it had taken measures to ensure policies and procedures were correctly implemented, and it was strengthening management and supervision.
“There are also concerns at the home’s recent reliance on the use of agency nursing and care staff, as a temporary contingency measure.
“This is while we have been recruiting new permanent staff, who will start very soon when their background checks are completed.”
He said residents’ wellbeing was its priority and it was the company that notified the authority when concerns were brought to its attention by a member of staff. “This in turn triggered the CQC inspection,” the spokesman said.
Four Seasons had an active whistle-blowing policy that encouraged staff to raise any care-related matters, he said. “When this happens, it is our practice to notify the authorities so that they may be dealt with rigorously and openly.”