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Festive bin collection advice ‘could have been better’
A LEADING councillor has said rubbish collection changes could have been better publicised, after many residents voiced anger about overflowing bins.
Changes to collection dates were implemented over Christmas and the New Year period, but The Press has received a string of complaints from people who said they did not know when their bins would be emptied.
Anger came from Acomb, Dringhouses and Woodthorpe, Fulford Road and The Groves. Residents said full bins were left out for days because of the uncertainty. City of York Council had said its plans would be “widely publicised”, on its website and in council offices, libraries and on more than 90,000 leaflets.
The authority said some waste collection staff had to be diverted on to flooding duties because of recent heavy rain but ten tonnes of waste was collected daily over the holiday period, compared to the daily average of 4.5 tonnes.
Coun David Levene, cabinet member for environmental services, said yesterday: “Clearly the redeployment of some staff for flood operations was something which had to happen, so we thank residents for their patience in areas where there was a delay to their collections.
“We acknowledge there have been some issues around how the changes to collections have been communicated, and we will take this on board in how we communicate revisions to any collection dates in the future. We understand refuse and recycling collections are extremely important services to all residents.”
Residents in Briggs Street and Fountayne Street, in The Groves, said yesterday that some bins were still uncollected.
The council said most bins were emptied on Saturday but getting to to others had been difficult because of more weekend parking.
All grey bin collections have now been completed and recycling collections were due for completion yesterday or today.
Geoff Derham, the council’s head of waste and fleet services, said “early predictions” suggested York saw record Christmas recycling levels and at least a 30 per cent increase in the amount of household waste collected. He said: “Despite the huge amount of waste and recycling being presented, the council is working round the clock to ensure all areas are collected as soon as possible.
“Unfortunately, unprecedented demand on services, teamed with flooding issues over the Christmas period, resulted in isolated areas experiencing delays as staff were brought in from waste services to work on the flood team.”