Online shoppers told to check company locations

ONLINE shoppers in York have been warned against using websites which make false claims about where they are based.

City of York Council’s Trading Standards officers have seen a rise in complaints about websites which lead customers to believe that they are buying from UK-based companies.

The National Trading Standards eCrime Centre (NTSeCC) were made aware of complaints about childrens’ dresses sold online which have either not arrived, or have not been of the quality the consumer has expected.

When customers tried to return items they were unsuccessful as the company was based in China.

Colin Rumford, a spokesman for NTSeCC and head of Public Protection at City of York Council, said: “Trading Standards have investigated many .co.uk websites and found some that are trading from abroad.

“Companies based within the UK have to comply with legislation that gives consumers rights to return most non-perishable items such as these for a full refund. Items have to be returned within seven working days of receipt.

“Wherever possible, pay using a credit card for goods over £100 which affords you some protection if things go wrong.”

Customers can check where a site is registered to using whois.domaintools.com.

Comments (3)

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9:11am Mon 31 Dec 12

A user says...

eBay is notorious for this!
eBay is notorious for this! A user

1:06pm Mon 31 Dec 12

bob the builder says...

A user wrote:
eBay is notorious for this!
You can usually tell from the wording, foreigners write English as they speak it. I have avoided several Far Eastern sellers of electrical items this way. They sell cheap items to build positive feedback before trying higher priced low quality goods that break down or arrive damaged, make a profit, then shut down and start under a new ID. They also register web domains in the UK using empty premises, and pay someone to get the paper mail so it looks legitimate. Trading standards should publish the sites they have found to be operating from abroad but claiming to be UK.
[quote][p][bold]A user[/bold] wrote: eBay is notorious for this![/p][/quote]You can usually tell from the wording, foreigners write English as they speak it. I have avoided several Far Eastern sellers of electrical items this way. They sell cheap items to build positive feedback before trying higher priced low quality goods that break down or arrive damaged, make a profit, then shut down and start under a new ID. They also register web domains in the UK using empty premises, and pay someone to get the paper mail so it looks legitimate. Trading standards should publish the sites they have found to be operating from abroad but claiming to be UK. bob the builder

6:16am Tue 1 Jan 13

tangwaynehall says...

Does that include Krafts Terrys Choc Orange, Nestle Yorkie companies things like that what about companies using a York Press brand name but being based in Bradford
Does that include Krafts Terrys Choc Orange, Nestle Yorkie companies things like that what about companies using a York Press brand name but being based in Bradford tangwaynehall

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