Oh, I wouldn’t bother (From York Press)

Oh, I wouldn’t bother

12:01pm Thursday 6th September 2012 in Letters By Readers' letters

MICHAEL SCOTT (Letters, September 4) advises Mrs D Ankers to visit the bus information desk at York Station and “someone will help her with her concern”. My advice to Mrs Ankers is: don’t waste your time.

I visited the same information desk some time ago to register a complaint about the regular cancellation of the 2.35pm No 16 bus from Station Rise to Acomb . Twice in recent weeks we have had to wait for the 3.10pm while the locked No 16 has stood with no driver. We have been advised by a driver to avoid the 2.35pm service as it is cancelled on a regular basis.

The woman at the station bus information desk told me that she is only there to point visitors in the right direction for the bus they require or supply them with the necessary timetables, she was not there to deal with complaints.

AP Cox, Holgate , York.

• ON SUNDAY August 26 – Bank Holiday and 800 Flotilla Day – I went into the city. At 2pm I waited at the Piccadilly bus stop for the 2.19pm No 10 bus back to Poppleton . I and several other people, including two handicapped people (one in a wheelchair) and their carers, were still waiting at 3.45pm. Apparently two of the hourly buses had been cancelled.

To make matters worse, one No 10 bus from Stamford Bridge had appeared at 3.10pm, stopped at Merchantgate, changed its sign to ‘Not in Service’, waited ten minutes then disappeared (back to Stamford Bridge or the depot, we don’t know). I gave up and got a taxi home, which cost me £11. I was so cross I emailed First York . I am still waiting for an acknowledgement, explanation and apology. What a way to run a ‘service’.

Mrs JM Wood, Chantry Gap, Upper Poppleton, York.