IN response to the article citing the best and worst GP surgeries (The Press, July 18), I wonder which group of people respond to such surveys and whether it’s time for more balanced canvassing of patient experience.

Since registering with Beech Tree Surgery in 2007, my named GP has consistently gone above and beyond to provide mental health treatment when secondary services were failing in their duty of care. Contacting the surgery has only been problematic on the few occasions there have been problems with the phone system, and I rarely struggle to get an appointment.

I rang at 8.04am after a weekend of being physically unwell. An automated voice informed me there were more than 10 people already in the phone queue so I decided to ring back with it being Monday morning.

I made a cup of tea and 16 minutes later at 8.20am, on the second attempt, as soon as the call was answered the automated voice informed me I was first in the queue.

I was subsequently booked in for a face-to-face appointment with my named GP just two-and-a-half hours later.

In less than three hours from first contact my health had been reviewed, previous tests results discussed, I had a prescription for medication with bloods form and follow- up advice.

While this is not everyone’s primary care experience, it’s consistently mine.

GPs are increasingly expected to manage complex health needs beyond their remit and dedication to their patients and profession should be recognised, especially in such a difficult health climate.

It’s time we all recognised GPs who provide excellent healthcare.

Name and address supplied