FOLLOWING the flood of letters concerning the proposed closure of the ticket office at York Station in its present form, I share a recent experience.
We are taking a short holiday in mid-Wales in September.
The single adult fare with a railcard shown on the National Rail website from York to Llandrindod is £55.75.
However, on visiting the staff at the station they were able to reduce that to £19.50 by spitting the tickets from York to Manchester, then Manchester to Shrewsbury, and finally Shrewsbury to Llandrindod. A saving of £36.25.
Since there are two of us travelling there and back, the total saving is £145.
Without the time and trouble taken by the excellent staff this saving would never have materialised.
Virgin Trains, think again and put customers before profit.
Bob Towner, Hobgate, York
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