I WOULD through your paper like to thank a very helpful lady at City of York Council.

Allison Bachelor realised I was having a difficult time in sorting out how to get rid of some waste that could not have been done in a normal family vehicle.

Taking me through each step, showing a lot of patience, even when I got it slightly wrong, she guided me through the paperwork.

Thank you very much, Allison.

Barry Hamer, Thief Lane, York