CAN I thank the council’s emergency service for their help? While having a bath, the plug section came away and water then came through into the kitchen.

Looking at the mess and having a disability, I appreciated the support I got at 5.30pm to see what had happened and what damage had been done, and where the water had gone.

The plumber arrived shortly after the call and it was as quick as a 999 call.

We take these services for granted as tenants but when an incident like this happens it’s nice to know that help is at hand. Thanks for looking after me.

Keith Chapman, Custance Walk, York