THE comments made by Keith Chapman (Letters, August 14) are supported by me. When commenting to First Group on their services, I originally had replies from James Street, York.

The replies then came from Donisthorpe, Leeds and now it is Midland Road, Rotherham.

I think that this sums up the attitude of First Group Plc towards the residents of York. We are an outpost of their West/South Yorkshire enclave and, as such I think that their interest is limited only so far as their profit line dictates.

I would advise anybody wishing to complain to go on to the First York website and use the “contact us” page.

Neil Raw, Oriel Grove, Clifton Without, York.