WITH regards to the letter of August 13 from Brian Webster complaining on the Tesco run, we need to find out if any of the bus management actually reads The Press.

I have found in my experience that when complaints appear in The Press they seem to be overlooked. Only the intervention of our councillors will ensure that the matter is seen and dealt with. However, the message will be received by the readership. Writing letters about a bus company this way and waiting for a reply may lead to disappointment.

Keith Chapman, Custance Walk, York.