THANK you for publishing the recent letter from S Keane on reactions to the need for a chair at M&S.

York Access Group can accept the view that chairs could obstruct movement in shopping aisles, just as A-boards are a hazard on narrow pavements, but this was at the counter for returns, refunds and price queries.

In some branches the same staff would be taking payments and banking queries as well, often with a significant queue building up.

Seating in such areas should be available, and its absence can only suggest a desire to frustrate ‘awkward’ customers so that they give up on a justifiable complaint, whereas it is more likely to deter customers with standing difficulties from future visits to shop.

David J Brown, York Access Group, Acomb House, York.