FOR the second time in a couple of months, our grand-daughter visited us from London.

She paid for her ticket, paying extra for a seat. But again she arrived, along with many, totally worn-out from travelling in carriages with no air conditioning.

Totally disgusting when you work hard as she does, totally dissatisfied with the service.

Not acceptable. but do they care? I fear not.

Very upset grandma.

Joan Roberts, Elm End, Haxby, York.