HEIGH-HO, here we go again. Having waited behind five customers to have two items returned and correct prices put on them (the sale price), I stood with my stick for eight minutes.

When I finally got served by the one irate staff member, I kindly said: “Gosh I could have done with a chair”.

Her answer was: “It’s M&S’s policy not to have any for customers to sit on, health and safety. You come here to shop not to sit down.”

That certainly put me in my place.

Then to cap it all I had to stay inside the shop as the heavens opened and there was no canopy to keep one dry, so I couldn’t shop anywhere else or get to my car. Bad design. No thought to disabled or to anyone who prefers to stand until the rain stops.

S Keane, Huntington, York.