Department of Work and Pensions in disarray

Department of Work and Pensions in disarray

Department of Work and Pensions in disarray

First published in Letters by

YOUR correspondent John Young (Letters, December 26) appears not to know the complete disarray that the Department of Work and Pensions is in.

He states that there is an appeals process for people who have had their benefits suspended. But he doesn’t seem to realise that the claimant’s money is stopped by a local office decision, and only after that can the claimant make an appeal. This, sadly, can take weeks, if not months.

How can somebody who has lost their job through no reason of their own live for weeks or months without resorting to the charities such as food banks, as a life-saving last resort?

People do not want and do not like to live on charity.

Maybe Mr Young is not aware that a former job centre worker (not from York) has claimed that the entire staff at a Jobcentre were warned they would be disciplined unless they increased the number of claimants coming off the register, or raised the number threatened with the loss of benefit entitlement.

These instructions are coming from the Tory/Lib Dem government which has written off a minimum of £40 million to date in failed computer systems to, in their words, “improve the benefits system and save money”.

I ask the Jobcentre in York to reveal to how many people in the city have had benefits sanctioned (stopped), therefore reducing the unemployment figures. I doubt they will respond.

Howard Perry, James Place, Dringhouses, York.

Comments (5)

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12:09pm Mon 6 Jan 14

Zetkin says...

Nail on the head, Mr Perry.
Nail on the head, Mr Perry. Zetkin
  • Score: 5

12:34pm Mon 6 Jan 14

York Fox says...

At least it was only £40m, and money that still might work out to be an investment. It's a drop in the ocean compared to Tony Blair's NHS records system, currently running at £10bn wasted in completely useless programme which is unlikely to deliver a single thing. It's also likely to go up to £20bn by the time its all done and dusted, or 500 DWP projects - now THAT is a is a governmental IT systems failure!
At least it was only £40m, and money that still might work out to be an investment. It's a drop in the ocean compared to Tony Blair's NHS records system, currently running at £10bn wasted in completely useless programme which is unlikely to deliver a single thing. It's also likely to go up to £20bn by the time its all done and dusted, or 500 DWP projects - now THAT is a is a governmental IT systems failure! York Fox
  • Score: 0

12:58pm Mon 6 Jan 14

CaroleBaines says...

Letter writer is right though, appeals take three months and DWP cannot be contacted in that time, or if you do, they will just send you away. Rumours have it that DWP staff are incentivised to call almost any query an appeal, thus kicking off the process. Its not a pleasant system to be caught up in, believe me - one can feel lost and totally helpless.

And no, am not a claimant, but I work with many who are!
Letter writer is right though, appeals take three months and DWP cannot be contacted in that time, or if you do, they will just send you away. Rumours have it that DWP staff are incentivised to call almost any query an appeal, thus kicking off the process. Its not a pleasant system to be caught up in, believe me - one can feel lost and totally helpless. And no, am not a claimant, but I work with many who are! CaroleBaines
  • Score: 4

1:14pm Mon 6 Jan 14

Old_Man says...

I worked at Monkgate JCP for five years and can tell you with great certainty that the whole DWP is most certainly in disarray. Over staffed by managers with no intelligence or ability other than to drink tea all day and harass overworked staff for failing to achieve impossible targets. the day I left there was one of the best of my life. Shambolic doesn't even begin to describe DWP. All I will say is please don't blame the frontline staff. Look further up the hierachy for the real guilty ones.
I worked at Monkgate JCP for five years and can tell you with great certainty that the whole DWP is most certainly in disarray. Over staffed by managers with no intelligence or ability other than to drink tea all day and harass overworked staff for failing to achieve impossible targets. the day I left there was one of the best of my life. Shambolic doesn't even begin to describe DWP. All I will say is please don't blame the frontline staff. Look further up the hierachy for the real guilty ones. Old_Man
  • Score: 15

2:58am Wed 8 Jan 14

Magicman! says...

I've had an employment advisor at an independant service who used to work at Monkgate jobcentre, and he said to me that whilst government may deny it, there are indeed targets for sanctions placed upon each jobcentre that have to be met.

Unfortunately, it's those you talk to face to face that get the abuse from some claimants who have had their benefits stopped for no logical reason at all, whilst those in a back office somewhere sit smugly at their desk earning good sums of money for doing not a lot bahind a locked door away from the public who actually need to see what their actions are doing. And of course Ian Duncan Smith and his hairbrained idea of Universal Credit.
I've had an employment advisor at an independant service who used to work at Monkgate jobcentre, and he said to me that whilst government may deny it, there are indeed targets for sanctions placed upon each jobcentre that have to be met. Unfortunately, it's those you talk to face to face that get the abuse from some claimants who have had their benefits stopped for no logical reason at all, whilst those in a back office somewhere sit smugly at their desk earning good sums of money for doing not a lot bahind a locked door away from the public who actually need to see what their actions are doing. And of course Ian Duncan Smith and his hairbrained idea of Universal Credit. Magicman!
  • Score: 0

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