I had the misfortune the other day of having to ring 118118 for the number to York Hospital.

Being out of the York area, I don’t have a York directory and had no internet access, which would obviously have been the first options.

I have just received my BT bill and was stunned to see that my 45-second call cost £3.58. It would have been cheaper to drive there.

Clever marketing on their behalf though since much as I could remember the men with moustaches and Maureen being nice, 118118 was the only number that had embedded itself in my mind, and still is, but for different reasons. Beware!

Angela Brader, Wetwang.