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Old left in limbo
10:51am Monday 7th October 2013 in Letters
SURPRISINGLY, to people manning help lines, etc, not everyone has a computer and because of this could be left in some sort of limbo.
This was brought home to me when my cousin told me she’d heard the dreaded words: “If you go online and follow the directions on there you will be able to get all the information you want.” When she told the person she was speaking to that she didn’t have a computer, the chap she spoke to was surprised that anyone could not have a computer. The assumption that everyone will have a computer could lead to problems for non-computer-households.
People of a certain age cannot get to grips with modern technology and choose not to have a computer.
This could lead to them floundering when the dreaded words “if you log-on to our website” are heard in a recorded message.
Doubtless, as we oldsters fade away the ubiquitous “just log on” will become what the caller expects as all households will have a computer.
Until that day, please give us oldsters a break and talk to us.
Me? Yes! I have a computer, (he said smugly).
Phil Roe, Roman Avenue South, Stamford Bridge.
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