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AS I have been a BT customer since I had a telephone and am allergic to Murdoch and Sky, I signed up for BT Sport – foolishly.
Being an old man, my expert nephew installed the equipment as it is a DIY job, but only got a broken picture when switched on.
On calling the helpline number, after a 20-minute hold, we found ourselves talking to a young woman in Mumbai.
We followed her instructions, changing cables etc, until she decided the box was faulty.
She said that if she could not fix the software in 48 hours, we would be supplied with a new box.
This did not happen and on my next call to Mumbai and carrying out a similar test, the line was cut after 20 minutes.
Not to be daunted, I tried again and it took 65 minutes to get through.
After similar tests the verdict was that the HDMI cable was faulty and a new cable would be supplied.
To my surprise, a packet arrived the next day, but it was the wrong cable.
I have written three times to BT in Durham, detailing the lack of progress. There has been no response.
George Heppell, Rawcliffe Lane, York.
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